Damaged Verizon Box in my front Yard
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I have a Verizon utility box that needs to be replaced/repaired in my front yard. This is a safety issues to my kids and neighbors. Please let me know how to get this resolved.
Solved! Go to Correct Answer
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It looks like we were able to assist you in a private message with information about how to report damaged equipment. In case anyone else experiences this, you can call 800-837-4966. You will most likely be asked a few questions about the location of the equipment and other details.
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Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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I have this same issue. What's the appropriate way for a customer to initialize this kind of issue?
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Safety is a top priority! We are sending over a private message so we can get additional details together.
-Meg
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It looks like we were able to assist you in a private message with information about how to report damaged equipment. In case anyone else experiences this, you can call 800-837-4966. You will most likely be asked a few questions about the location of the equipment and other details.