Damaged Verizon Box in my front Yard

Leo1120
Newbie

I have a Verizon utility box that needs to be replaced/repaired in my front yard. This is a safety issues to my kids and neighbors.  Please let me know how to get this resolved.

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Ginger_VZ
Community Manager
Community Manager

It looks like we were able to assist you in a private message with information about how to report damaged equipment. In case anyone else experiences this, you can call 800-837-4966. You will most likely be asked a few questions about the location of the equipment and other details.

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

jojolinden
Newbie

I have this same issue. What's the appropriate way for a customer to initialize this kind of issue?

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vzw_customer_support
Community Manager
Community Manager

Safety is a top priority! We are sending over a private message so we can get additional details together. 

-Meg

Ginger_VZ
Community Manager
Community Manager

It looks like we were able to assist you in a private message with information about how to report damaged equipment. In case anyone else experiences this, you can call 800-837-4966. You will most likely be asked a few questions about the location of the equipment and other details.

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