We have a property being Raised and the City requires a release letter from Verizon prior to issuing permits. We submitted the Verizon Demo request Form via Fax as per instructed on 8/28/2024. The owner does not have a Verizon account, but that doesn't mean it isn't possible that lines were there in the past. We still have not heard from Verizon nor received release letter. Spoke with engineering regarding a separate issue and they informed us we needed to speak to customer service. Spoke with customer service and they issued a Ticket# but stated they didn't know if it would be processed due to not having an active account! To date still no release letter. Is there a contact number for the department that takes care for disconnect line release letters for demolition?
Hi DeanAdamsCB, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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