I have a Verizon in ground box in my yard that has been breaking more and more over the years. The lid is broken and not attached and presents a fall hazard to anyone walking by or for cars to drive into. After many phone calls, a technician came out and confirmed it needed replacing but I never heard from anyone again to confirm it will be repaired or provide a timeline. I don't understand why it's so hard to get someone to fix these given the health and safety hazard and I believe Verizon's failure to maintain and repair its property to maintain safe and effective working conditions is a breach of its warranties in the customer service agreement. I would appreciate being placed in communication with someone who can help finally bring about a resolution to this issue. Thank you.
Hi Deamon615, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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