My Fios was installed on 10/03/2024. It works fine. I was told someone would be back in a few days to bury the cable across my lawn. It is now 10/31/2024 & no one has shown up. Also, the Installer failed to seal the hole where the cable comes into the house. A ticket was allegedly written on 10/25/2024 after much waiting and transferring of calls and I was supposed to be called in 24-48 hours but of course that did not happen. A customer should NEVER have to call Verizon to get a job finished in the first place, but here I am, wasting time, bouncing from department to department, trying to get them to finish their job. I think the Public Service Commission will be my next step!
Hi rhoose, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
