Been with Verizon with four years, and I will be leaving as soon as I get Optimum installed; all because I don't have a Fios router. They say you can use a third party router, what they don't tell you is what happens if they shut you off.
For some reason Verizon thought I only had one STB so they shut off one. I called service, the agent transferred me to security, thinking I was connecting an illegal box. I explained I always had two boxes and check my account. She checked and found out I indeed always had two boxes, and she restored my service (with a non Fios router) The problem was the DVR was on the wrong box and all the recorded stuff was on the other box.
Call Service again got the run around for 1 1/2 fours and when connect to a supervisor she switched the DVR back (again with a non Fios router) all was good until I checked the other was shut off.
Called service and got Joe, I told him what happen and the box was shut off by Verizon. His response was "that's a good story but we don't support non Fios routers" this went back and forth for about an hour with me insisting Verion turned it on before and this wasn't my fault or my router's. He finnally said I know they can restore service but you have a non Fios router. That is when I lost it; if you aren't going to retore the box why am I paying forTV service he then connected me to coustomer service and I removed the TV service that rest of the services will follow.
So, if you have a non Fios router and they shut you down don't expect them to care☹️
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