Max Setup Issue

[Mkstretch14]

I just added Netflix and Max. I was able to setup Netflix no problem, but Max I can’t.  I keep getting this,

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.