Missing $200 Gift Card Bonus Two Months After Redemption

I enrolled in Verizon Fios in October 2021 and was
explicitly told by the sales representative that I would be able to
redeem a $200 gift card as a bonus 90 days after enrollment. As
soon as I was eligible, I redeemed the gift card on December
18th, 2021. I was told that the gift card would be delivered in
roughly 30 days. I waited 30 days and then reached out a couple
times in January via the phone to check on the status. A
supervisor said the order got stalled and manually overrode it
and said it would take another month. Now it is February, more
than two months after and I have yet to receive my $200 gift
card via email. All I am asking is that Verizon honor its welcome
bonus. In terms of business ethics, the Verizon representatives
had the audacity to try to upsell me on cellular service when I
haven't even received the owed welcome bonus gift card. The
last time I called last week, the representative said I should get
the gift card this week. The time has passed of course and after
calling five times, I am fed up with the incompetence and lack of
business ethics of Verizon sales and customer service
department. I keep on getting routed around or the rep tells me
"the vendor" has a backlog. I work in business operations and
issuing the $200 Verizon gift card is not difficult and placing
blame on a third-party "vendor" is just a distraction. 

I hope the sixth time is the charm 🙂 Otherwise, I have to file with the BBB and FCC. The case is already "escalated" and I would like to get this resolved please.image

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Re: Missing $200 Gift Card Bonus Two Months After Redemption

Hi natec360,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.