Northlane Debit/Credit Card -- Cannot Redeem -- Help
AnnoyedAttorney
Enthusiast - Level 1

Your choice to refund balances via gift cards is an obvious {word filter avoidance}  (Your comment function won't even let me use the word because it is a "bad word."  Its far better than this "business practice.")

I moved, and my new apartment didn't offer Fios.  My account had a positive balance.  I was sent a gift card administered by "Northlane" -- at least the website is.  I obviously would have preferred a check.  I understand the game you're playing -- the cards are hard to use, people forget about them, they expire, and then balances transfer back to the card company, you probably take a piece.  It's bad customer service and, moreover, should be illegal. 

The gift card instructions clearly state that I can transfer the balance to my bank account.  I have registered the card (which was much harder than any other registration or account set up I have ever used).  I then tried many many times to use the "transfer balance" function, but I always receive an error message -- either the function is not available or I am logged out immediately.  There is no way to speak to a customer service representative at the telephone number listed. 

Please let me know how I can get my money in my bank account.  

Re: Northlane Debit/Credit Card -- Cannot Redeem -- Help
LawrenceC
Moderator Emeritus

Hi AnnoyedAttorney,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes