A Verizon technician damaged personal property in my home 2 months ago when installing new Fios equipment. I have spoken to his manager, Anthony who told me to submit receipts. I submitted the receipts to him for the required repairs over 6 weeks ago. He has since ghosted me and will not return phone calls or emails.
What is the process to file a claim for reimbursement for property damage due to a Verizon technician? Please do not reply with call the 800 customer service number since I have done that at least 5 times but get no answers or return calls. I am told tickets are opened and then never receive a callback and upon me calling back, I'm told the ticket has been closed. I CANNOT spend additional time calling the customer service department!
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Hello! Thanks so much for reaching out to Verizon! My name is Sahara. I am happy to help with this request! I know it’s important to have this handled properly. Have you already had the repairs completed?
^SRP
Start a new topic or ask questions in the open forum.
