Remove Verizon Fios Cable Lines from My House and Property

youngsmanor
Newbie

I bought a house 4 years ago that has pre-existing Verizon internet cables coming off the side of the house in a Verizon box from the previous owners. The lines run up the side of my house, and from the top of my house out to the electrical pole in the street. I have been trying for FOUR YEARS to get Verizon to remove their property from my property. Today alone I spent 5 HOURS on the phone with them being sent from person to person, given wrong information and wrong call numbers. At one point a representative even gave me a phone number to an entirely different internet company! I need these lines removed from my property IMMEDIATELY — my next stop is a visit with the Public Utility Commissions.

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Cang_Household
Community Leader
Community Leader

Verizon typically have easement rights to use your property, and any agreements entered by a previous owner will be also binding on you by law.

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2 Replies
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

Cang_Household
Community Leader
Community Leader

Verizon typically have easement rights to use your property, and any agreements entered by a previous owner will be also binding on you by law.