Dear Verizon Fios Customer Support,
I am reaching out to express my dissatisfaction with the recurring internet outages—this being the second time in less than a month. My spouse and I both work full-time from home, and a stable internet connection is critical for our professional responsibilities.
These outages have caused significant disruptions to our work schedules, leading to missed deadlines and meetings. While I understand that occasional service interruptions are inevitable, experiencing multiple outages in such a short period is far from the standard we expect from Verizon Fios.
Given the inconvenience and the impact on our productivity, I kindly request a thorough investigation into these recurring outages to ensure this does not happen again. Additionally, I would like to request a credit for the service downtime, as the interruptions have prevented us from utilizing the services we pay for.
I look forward to your response and a resolution to this matter. Thank you for addressing this issue promptly.
Sincerely,
Yared *****
[Your Verizon Account Number -*****
*****
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