Replace a pole
Enthusiast - Level 1

So I have contacted Verizon regarding a pole that is leaning and has wires that are not organized and low to the grown.  They have come out said it was not verizons and made me contact comcast,  then then they said yes it's ours after comcast told me it was vrizons. They  said they  will send someone out, they never did, then I called again and they said the will send someone and when they came, they said they did not have the right equipment and that they would have to come back, then never came back. I called again and they said they were going to call me, they never did. I have chatted with them I have Face timed, I have sent pictures, they all agree is bad but yet no one has come to deal with it and we are now 4 months in.  Do I have to take matters into my own hands? 

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Moderator Emeritus

Hi @jmzlp12 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.