I am a current Verizon internet customer. I was moving to a new place (which was very close to my old address) on July 01, 2020. I tried to use the so-called "moving" feature of Verizon in my account before I moving day. But, instead of asking me the new address, the message read "Sorry, we are unable to continue your order at this time" and asked me to call " 1-800-837-4966". When I called this number, there was a message saying that my phone number was not matched with any account!!! But my phone number has a "verified" tag in my account. Then I tried another so-called feature of "contacting us" and I requested phone contact in which "Verizon customer service rep" will call you back. In my request, I asked to be contacted as soon as possible. I waited till the end of the day but no one called me back. I repeated the above after I moved to my new place but the same DEAD RESPONSE from Verizon. Now, 10 days after moving, I don't yet have Verizon internet while my account is being charged with my preauthorization. While moving service should be very straight forward and easy, why does Verizon make it so complicated? I believe that these FAKE FEATURES/SERVICES are designed to DECEIVE CUSTOMERS.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.