I’m posting here out of frustration with an unresolved issue that has been dragging on for weeks with no resolution or clear communication.
A temporary fiber line was installed at my property due to underground piping damage that’s reportedly affecting service to multiple homes in the area. I was told a team would return to locate and repair the damage with minimal disruption, and a supervisor (Kevin Hockiday) was assigned to oversee the work.
Despite that, no work has been completed and no one has followed up. I’ve made myself available multiple times—often at Verizon’s request—but the situation remains in limbo. Meanwhile, temporary covers are still in place, and the fiber line setup is not properly resolved.
This lack of communication and follow-through is unacceptable. It’s creating a safety concern and causing unnecessary inconvenience. I’ve been patient, but I now expect Verizon to escalate this issue, provide a clear timeline, and ensure the permanent installation is completed as promised.
Verizon—this needs to be addressed now.
