Verizon POTS Landline down in front yard - Akron NY

QwQvDXai-C4EbwrY_

Last Friday 8/16, a wind storm dislodged the Verizon land line between the pole and our house.  The line is now about 1 to 2 feet above the grass in our front yard.  I've confirmed via markings on the equipment that it is a Verizon landline.    While we do not have Verizon home phone service since we moved here in 2015,  The line will either need to be re-secured to both ends (pole, home entrance).  Alternatively, if this is a service no longer offered by Verizon, the line will need to be cut at the pole to ensure electrical safety when removing from the house.  Please advise on method and projected date of  removal.  Sincerely, Paul IMG_2071.JPEG

0 Likes
Reply
1 Reply
Kh-Phil
Moderator
Moderator

Hi QwQvDXai-C4EbwrY_,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.

0 Likes
Reply