Verizon sent fraudulent account to collections

I was a victim of identity theft two years ago. Someone used my personal information to open an account with Verizon. I worked with verizon to verify that the account was fraudulent. I got a letter saying that they verified it was fraud and that they would remove it from my credit information. Skip ahead two years later, I just got a letter from CBE, a collections group saying that I owe money on the account. How could this have happened? Do they not keep records of what accounts are fraud. Why am I still being held accountable for something that was fraud? I tried calling verizon, but I can't seem to find the right people to talk to. I'm extremely frustrated since this was supposedly handled two years ago!

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Re: Verizon sent fraudulent account to collections

Hi angiew1024,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.