WHY Can I Not Redeem my Rewards?
Phoenix_5
Enthusiast - Level 2

Like many others apart of the Verizon community, I am experiencing week-long issues when it comes to redeeming rewards to sign up with the company. My sister, family, and other friends and family have been completely evaded when figuring out how to redeem these rewards. They tell me to call a number and wait for 2 hrs!! to just be transferred to someone who has no idea what I am talking about or tries avoiding the question pretending they have no idea what rewards even are. When I spoke to a sales representative at Verizon they said with my internet purchase I could redeem either Xbox Points or a gift card... I have heard numerous people that said they would call me back and it has been 8 days since I even heard anything from the second time I reached out. I am on the verge of having my family and friends move to Comcast because at least they can uphold a promise... The last service person that I spoke to gave me a sob story about how much hate she receives from people calling in and she promised me she would call me on Sunday 1/28/24 and I didn't even receive a callback.  Verizon I am giving you one last chance can you help? 

3 Replies
WorkinMom3
Enthusiast - Level 1

My son and daughter both decided to switch to Verizon Fios. It was the same price as comcast, but Verizon offered gift card promotions. My daughter service took forever to get started correctly . She is so unhappy. But the gift card would help. NEITHER of THEM received their offers. When they clicked on the offers, it would not let them redeem and says try again later. My daughter called and the said the offer EXPIRED that she never was able to redeem. This is lying to people to gain their business and is dishonest. Everyone should file a complaint with the PUC!

Phoenix_5
Enthusiast - Level 2

I agree!

My sister is pregnant and was looking forward to the promotion to help them financially she had to go through numerous hoops to even get a response to be directed to the sales team>Customer Service> Fios Team > Then Esculation team to just go through time and time again. I am happy someone else is experiencing the same thing!

Phoenix_5
Enthusiast - Level 2

I also do not want a Verizon robot to reach out and say "We will send you a private email" I just want a resolution....