“ We are sorry, but a problem with your request has occured.” Error message with typo

[Sarahjmckay264]

Hi, I signed up for fios today via a door to door salesman who worked for a 3rd party (I checked him out online and believe he was legit). I am now second guessing because when I try to verify my email in my new account I get an error page that’s bright yellow with a typo “

We are sorry, but a problem with your request has occured.

Please use the Back button below to return to the previous page.

If the problem persists, contact your supervisor“ I saw 2 people has this issue in the past but threads are locked/no published resolution  I’m worried there may have been a phishing issue? I made sure everything I did to sign up was on my own device and all urls were Verizon.com so I didn’t think I was getting tricked at the time.  I’m worried now though - please advise!

[Wildflower1576]

I have the same issue...why has this not been resolved or responded to?

[kh_jenn]

Hi Wildflower1576, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.