Wires down
Ronniemack
Enthusiast - Level 2

Wind has caused tree damage and there are two Verizon wires down.  How do I report this for a repair or service call?  I am on the phone to try to call it in but still waiting aftetr 30 minutes . . .maybe Verizon is overloaded with service requests?

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Ronniemack
Enthusiast - Level 2

I did manage to connect to chat to create a service ticket due to a link that was in this forum.  Phone contact does not work.  

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TomH121
Community Leader
Community Leader

"I did manage to connect to chat to create a service ticket due to a link that was in this forum. "

We would all appreciate the specific details of how you did it.

NAP3
Newbie

how did you get on the chat.  I have been trying for hours to get a hold of FIOS>  

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Crj24
Enthusiast - Level 1

The phone cable between my house and the pole is dangling dangerously low to the street.  I’ve tried to call and use the chat several times, but spent an hour waiting with no answer.  Is there any other way to get someone to address this dangerous condition?

Crj24
Enthusiast - Level 1

And after 35 minutes of waiting on hold, I just made it to an agent who promptly (and accidentally?) disconnected the call.

djarrels1
Enthusiast - Level 1

After the wind storm here in the Maryland area, a large tree branch is now on top of our residential phone line, the line is sagging and looks like it is about to break.  It is affecting our service and could possibly fall into the road.  Who do I contact to remove the branch from the line and check the lines status?

Larryford
Enthusiast - Level 1

There is a large 1 in. Diameter cable fallen in my back yard. How do I get someone to reattach it to the pole?

verizon workers have come out twice but still nothing has been done. 

jonjones1
Legend

@Larryfordwrote:

There is a large 1 in. Diameter cable fallen in my back yard. How do I get someone to reattach it to the pole?

verizon workers have come out twice but still nothing has been done. 


Call your locations city engineering department, get the number through google or from your town/city/village hall. They can contact the responsible company and have them take care of it.

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kpf11
Newbie

I need to contact customer service because a storm downed telephone lines at my home.  The support tree at https://www.verizon.com/support/residential/contact-us/homepage.htm keeps directing me to call 1-800-VERIZON.  I've been on hold for more than 45 minutes, though.  How can I get through to customer support?

Edit: now going on 90 minutes of hold.

Edit-2: still on hold; it has been 2 hours and 30 minutes.

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kpf11
Newbie

After 3 hours on hold, Verizon disconnected the call.  How am I supposed to reach anyone at this company?

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Manor1
Newbie

There is a phone line along with another line laying across road.  This is a very hazardous situation as it is a county road.  I tried to report via my cell but was only able to post my home outage.  Is there a way to report line laying in the road.

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jonjones1
Legend

@Manor1wrote:

There is a phone line along with another line laying across road.  This is a very hazardous situation as it is a county road.  I tried to report via my cell but was only able to post my home outage.  Is there a way to report line laying in the road.


Call the police. They can help you with downed lines. And it is a hazardous situation.

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bobfrang
Enthusiast - Level 1

Last year a tree came down in our backyard near a wire. Confirmed with Verizon it was theirs but since nothing was wrong with the wire, they could do nothing. Yesterday's storm knocked another tree direcly on the wire, we want to remove the tree. Verizon has no way to even report the issue. Thoughts?

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Marilandica
Enthusiast - Level 2

Just report it to your state public utility commission.  Verizon seems to respond to nothing else.

Marilandica
Enthusiast - Level 2

The line is literally lying in my front yard because it came down in the nor'easter.  Should be simple enough to report, right?  Of course not, because it's Verizon, therefore I have spent more than an hour in a circular of internet and phone hell trying to report it and get on the repair list.  Why is this so hard???  If I don't get an email from Verizon in the next 24 hours (because my phone line is down dammit) to provide whatever info they need to send someone out here and fix this, I'll just have to resort to reporting it to the Maryland Public Utility Commission again and see if that takes care of the problem.  

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jonjones1
Legend

@Marilandicawrote:

The line is literally lying in my front yard because it came down in the nor'easter.  Should be simple enough to report, right?  Of course not, because it's Verizon, therefore I have spent more than an hour in a circular of internet and phone hell trying to report it and get on the repair list.  Why is this so hard???  If I don't get an email from Verizon in the next 24 hours (because my phone line is down dammit) to provide whatever info they need to send someone out here and fix this, I'll just have to resort to reporting it to the Maryland Public Utility Commission again and see if that takes care of the problem.  


It should help to contact them. Or call your locales engineering departmart and have them come out and see who is responsible. I know that some city’s etc. can do the work and sock it to the responsible party. Verizon or anyone else.

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sharona3
Newbie

Same here in Arlington, Virginia, (wind storm on 3-3 knocked wire) been on the phone with 1-800-837-4966 for almost two hours now.  Just want to find out if they can come and take care of the Verizon equipment wire that is dangling dangerously across the road (low hanging)--Dominion electric did their part and reconnected the electrical wires, but not Verizon.  Need help to get someone out to my house. 

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PeteGroh
Newbie

My line for service, telephone, internet and TV no service. Line down, Additional problem my cell phone out of service. At local library now. Must be a way for

the system can tell NO SERVICE. I want to get a repair ticket. Pete Groh

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help_me_please1

I've been on hold with customer service for two hours and the app isn't working.  I need a techician to come to my house and repair the fiber line, which was torn down by a fallen tree.    Is there a verizon support person on here.  Please call me!

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Dewmyster1
Newbie

Have internet.  Called Customer Service....hung up twice after looooooong wait.  Last time left my Cell# for a call back. Dial tone but fast busy when you try to call out.  Can't receieve calls, all go to a vm within Verizon that I never set up and can't access. Trouble Shooter doesn't work. In-Home Agent just kicks me to their website. I am going to find another provider.  #verizon CS is terrible  

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