I recently moved and contacted Verizon FIOS. They informed me that by adding home phone would lower my bill $10 per month so I agreed. They also said I would recieve a $250 gift card. The service move was OK. The Tech didn't hook up the phone line and they had to send someone back and the box they gave me was corrupted. No big deal. Got the first bill and I noticed that there was an installation charge of $40 and I was told that it would be on the bill for the first 2 months. They forgot to mention that when I placed the move order. Also the bill was higher by approx $14. I questioned it and they really didn't have a good explanation. 90 days later I received the so called $250 gift. Turns out it's a $250 verizon wireless gift card and can only be used at a verizon wireless location. Another miscommunication by Verizon. Can you see a pattern here ?? I'm sure I'm not the only one who has experienced this business practice. I really have no use for the card being that I have AT&T wireless which is much better than Verizon Wireless by the way. After speaking tho customer service they said I should buy a nice pair of headphones with the gift card !! Really thats their suggestion. Needless to say I will be switching my service at this point and will be switching my companies Verizon service in New Jersey. Can't wait to make that call and have a customer serice agent ask me why !!! LOL
Hi Gregbia,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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