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Account Locked - To Many Attempts

Got an email from verizon stating that I had updated my credential, which I had not, and it showed an email address that did not belong to me.

Tried to login to my verizon account online and stated that to many wrong attempts and it was locked.

Attempted unlocking procedure through PIN acquisition several time to no avail.

Contacted verizon and had them reset the password and still nothing.

Being told it will take two months to fix. Really two months without email or webmail, that is a little ridiculous. Been a customer for over 10 years and can not access my email for two months, that is unacceptable.

Anyone had any luck on fixes?

Comments

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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