After power was restored at my house on Friday night I found that none of my FIOS services worked. I went online and was led to beleive that I was just one of many after seeing an outage map. After checking with other FIOS customers around me it turned out I was the only one in my neighborhood without service.
After a few hours of troubleshooting using Verizon's websites it seems the issue is most likely in Verizon equipment in my house.
After a total of 3 hours holding and talking on the phone with a rep., the earliest appointment I can get is Friday! A few hours shy of one week with no phone, internet or TV!
How can I get a better response? I am locked in for another year by contract or I would migrate away at once. I can and will leave my Verizon mobil service where I am not under a contract but that does not address my issue. Or would anyone know of a way to get out of the remaining year on my contract so I can change vendors? TIA
