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Amazon Prime and Echo redemption

The link for redeeming my Echo and year of Amazon Prime have disapeared from My Verizon page. What can I do to locate them and redeem them?

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[Deleted User]

Hi NJA45,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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