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Blacklist Removal Requests

Hello. So, for the past month and a half, I have been trying to get one of my clients assigned ip address off of the blacklist Verizon operates and manages.

571 Email from xxx.xx.xxx.xx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block.

So I filled out the form again today for the 3rd time and received back fairly quickly:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

The IP address is not dynamically assigned, it is a dedicated ip address assigned to my client specifically. And there are just a few emails sent per week to clients of theirs with verizon email addresses. All the emails are legitiamte. I don't know if the IP was dirty before it was given to me by the datacenter to assign to my clients package, as there exists no way to check blacklist records with Verizon.

The fact that Verizon can block important, non spam emails without offering a quality option to get delisted is ridiculous. I have been fighting this system for over a month and now have come to these forums in hope to speak to a real person or get escalation to a real person who can help me. It really is not fair that my client be unable to send emails to verizon addresses for so long.

Please help me get a solution to this problem. It has bee far too long playing games with an unresponsive and very basic automated system.

Thank you.

Comments

[Deleted User]

Hi NullPoint,

In order to assist with this, please have the client experiencing the issue post here so that Verizon can work with them directly. Thanks.

NullPoint

The client cannot do that because they do not manage the machine. As the owner of the company that provides the hosting, we do all of the machine maintainance and service as well as backend configuration. The client themselves also doesn't have technical experience to be able to even solve the situation, let alone are even interested in trying.

I don't mean to come off as rude, I am just frustrated at this point. The only person that can communicate to you about the issue is myself or my support staff. We don't provide direct access to the machine or configuration through WHM as part of our managed platform. They purely work with cpanel as that is what their hosting package provides.

[Deleted User]

Hi NullPoint,

The whitelisting would be done on Verizon's side once the issue is investigated. The person who is having their email messages blocked will need to post here so that we can put them in touch with an agent. They will not need access to anything on your end.

rubofgreen

I'm having the same issue and can't get any response from Verizon to help in resolving this issue.

How do I proceed?

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