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Blocked IP address

Hello,

I'm just writing because our company IP adrees is being blocked by the Verizon servers; we own a private server of which we only share it with a few of our customers, we don't spam, we don't even send mass emails. Can you please help me? I already submitted the form but have not heard anything since last week.

Thank you in advance.

Comments

ThiaB

Hi webtraficomark,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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