Can not redeem $200 gift card, error: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

[andrew1084]

As has been reported by numerous other users on the forum I am having an issue requesting my $200 gift card. I either get a page that says {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} or I get a page like (https://1drv.ms/u/s!AjjYFtVGFEJYg5Rdz-H1L_IUUQRe8A?e=POrmoI).

Please let me know what I can do to redeem my gift card before the deadline. Also please do something to fix the underlying issue. This is embarrassing...

[LawrenceC]

Hi andrew1084,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox at the top right corner of this page by clicking the envelope icon. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.