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Can't change from Verizon Yahoo mail to free Yahoo account.

I cancelled my long time Verizon Fios account two weeks ago. I have been trying those two weeks to transfer my Verizon Yahoo mail account to a free Yahoo account. Every time I go through the steps, I get a message that says:

"Verizon Yahoo! Account Cancellation Options Sorry, we are unable to process your request at this time. Please try again later." I keep trying "later" but nothing changes. What do I need to do to make this happen?

Amanda

Comments

Anthony_VZ

I am sorry to hear about the problems with your email. The reason that you are getting errors is because when you cancelled your Verizon service, the email account would have been immediately disabled. This would prevent you from accessing the account. You would not have run into problems if you went to transfer everything from the Verizon account to the Yahoo account prior to disconnection.

Chloesi

Hi. Thanks for replying.

It wasn't until everything was cancelled that I even got the message saying I could transfer things to a free account. I am pasting the message I am getting from Verizon below. Why am I getting the message now if I really can't transfer things over?

Lee_VZ

Amanda,

Sorry for the confusion. It's partly my fault, Anthony had ask me a few questions surrounding what happens after disconnect but I didn't realize he was talking about Verizon Yahoo. In deed after the Yahoo server realizes the Verizon side is shut down, it offers to move the content left over to a free account. I double checked and everything is in order in the Yahoo servers in as far as I can see. To start let's get some of the details about your situation. What type of computer are you on (Windows PC/ Mac/ Linux) and what browser to you use ( Internet Explorer, Chrome, Safari, Firefox, etc) ?

Lee_vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

jania

I am having exactly the same problem. I see on this forum that someone else had the problem back in May, but there were no solutions offered. I've tried on numerous occasions over two days to get the account to transfer. I get the same error message, basically saying "try again later." Any help would be very much appreciated. Thank you.

Chloesi

Thanks for your help.

I am on a Windows PC running XP. I use Firefox as a browser, although I also tried using IE and there was no difference in the outcome. The reply is always the same, telling me to try again later.

TonyaD_VZ

Chloesi,

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

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