Can't redeem gift card: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}

[brianc118]

Hi! I can't redeem a $100 verizon gift card which I was promised by an online agent 2 months ago.

Clicking on "$100 verizon gift card" on https://www.verizon.com/consumer/myverizon/homeoffers brings me to either:
1. {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} or
2. Sorry. We could not find a matching record for the account information provided. (https://rewards.verizon.com/page-sorry-no-record.php)

Can somehow help me out? Thank you

[LawrenceC]

Hi brianc118,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[vzw_customer_support]

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell