Cannot Redeem $100 Visa Gift Card (Email)

[Naptown624]

There is no 'Reward tile' when I log in. please advise:

In the email I just received:

Follow the instructions below to redeem.

1. Click on the Redeem now button below and log in using your
   user ID and password.
2. Click on the reward tile and follow the on-screen instructions
   to register your reward.

[LawrenceC]

Hi Naptown624,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.