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Cannot Upgrade or change features online

I've tried a couple of times the last couple of days and I can't get to the Upgrade & Renewal Center at Verizon Central. I always get the message:

We're sorry. We are experiencing a temporary problem and can't continue your order at this time.
Please try again later.
Or, if you need immediate assistance, you can call your Verizon local business office.

I called the number described, they could not help, but they gave me another # to call. That number could not help, they were online support and said that I needed to talk to the order desk people, they gave me another number to call. I called them, they could not help and said the only support was online chat of the forums. The online chat doesn't seem to work, so I'm trying here for help.

Comments

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

MaskedCarrot

I'm having this same problem.

I want to renew and change my services and I get the same error. I've tried a dozen times to call CS and Tech and no one can get it running or knows anything.

If someone could contact me as well I would appreciate it. I really want to get this issue resolved.

Thanks,

Ken

ElizabethS

Hello MaskedCarrot

We will have someone reach out to you, as well.

FiOSbridesmaid

I can't upgrade either. It sort of stinks that you can't because when you call in no one there has any idea about what's online.

Then I got switched to web support who said they only deal with log in problems.

Very frustrating, but at least my service that is working is AWESOME! 🙂

Sam__Hain1

Same problem here

I get the message to call Verizon when I try to use "Upgrade & Renewal"

Thanks in advance!

dgwhite01

Good luck getting it fixed. I spent over an hour on the phone getting transferred all around verizon and no one could fix the same issue I had and it's still not fixed.

prisaz

I was told that because I had open tickets for repairs or returns and the billing cycle had not finished. Well it is the 29th, and the cycle completed on the 25th, so I hope they fix it soon!

Sam__Hain1

Let me know what happens for you!

-Good luck

prisaz

New bill posted online, but still no change, even though it reflects all the changes in my account. I may need to wait for the billing notice to go out, even though it is posted online. Correct or not, I only see some minor issues. I will still need to go the Billing Department, then Eservices route, and then spend hours on this. Perhaps not that long. Smiley Indifferent

I will keep you informed if I find out any helpful information. I would say issues account related need to be addressed on an individual basis directly with Verizon, but if it is an issue with their web site and billing department, then E Services should fix it.

Tmzell

I also have the same problem. Have spent hours on the phone and in Live Chats with no help. This has continued for months now.

"We sorry. We are experiencing a temporary problem and can't continue your order at this time."

Has anyone gotten any relief?

AllenYu

I'm having the same issue. Been like this for atleast 3-4 years. Please help me too.

macondo100

Same issue for years; spoken to Verizon numerous times w no luck. Full of incompetence.

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