Have been using Verizon (AOL) email since migration and connecting via Outlook and account set up in iPhone. Now Username and password rejected by server in both accounts - Outlook and iPhone.
Can successfully access email via AOL web using same credentials.
Incoming: Pop.verizon.net SSL 995
Outgoing: smtp.verizon.net SSL 465
username uses the entire email address (name@verizon.net)
What is the issue here???????
Solved! Go to Correct Answer
The answer is to create and use an app password on the AOL website. Log into AOL, go to your account, Account Security. Under the section How you sign in to Aol look for the link that says Generate and manage app passwords. If you follow that link a window pops up where you can create an app password. Put in the name of your 3rd party email client (I used this on Mozilla Thunderbird and Android Gmail, you don't have to have the exact name of your client, just something that reminds you of which app that password goes to) and it creates an app password. Then sign into your verison email account on your 3rd party app using the app password that was generated.
AOL is doing this because they fear that insecure 3rd party apps will leak your main AOL password when you use it to sign in. It would have been nice if they had notified us (by email!) before making this change.
This might help. 🤔
Also:
imap.aim.com:993:1
smtp.aim.com:465:1
I am having he same issue using Outlook on my desktop. I have followed the AOL instructions for generating a password on the Account Security page, but it still does not work I was able to get the AOL to connect on the Apple mail on the iPhone using the the instructions. But no go on the desktop Outlook.
The desktop Outlook 2016 to Verizon (AOL) mail via POP problem (as of Jan 2022) has two parts:
1) Outlook thinks verizon.net uses the pop.mail.yahoo.com server, but the correct server is pop.verizon.net
2) AOL email server will not allow Outlook to directly log in using the normal password, since the normal password is connected to 2-factor authorization. Instead a different password is required.
To overcome problem #1, in Outlook I clicked File and then Account Settings, then I deleted the connection to my existing verizon.net account which was connected to the old POP and SMTP servers. Then I returned to the File, and clicked "+Add Account" followed by POP to re-create the connection but now with the new pop.verizon.net and smtp.verizon.net servers. However, Outlook substituted in the yahoo servers instead, so Outlook failed to log-in. But after that failure Outlook shows a screen that allows you to Change the mail settings, and there one can re-enter the pop.verizon.net and smtp.verizon.net servers, and this second time they are used correctly. However, one needs a new password because of problem #2....
To overcome Problem #2, one needs to log in to AOL email directly, and then Click "Options" in the upper right, then click Account Info, then Click Account Security. Towards the bottom there is an option to generate an App Password. Use that to generate a special password for Outlook. Enter this special password when Outlook asks for the password for pop.verizon.net
Hopefully this will be successful, as it was for me. Good luck! Hopefully AOL, Verizon, and Microsoft will all post these instructions in ways that are easy for their customers to understand.
Adding the app password mentioned in the last two replies did the trick. Thank you both.
Ditto. Cannot thank you enough!
I followed these instructions on a desktop PC running Outlook (only device using third party app for the account) however, it only resolved incoming email - still couldn't send email. Noticed I had TWO devices listed in the Security Settings (including the new one I named "Outlook"). Once I removed the older one by changing the password to the account, and updated it in Outlook settings, everything started working again. (Also had to update password on a tablet using AOL app).
Many, many thanks for this info!
Thank you!!!! After months of not working, this is what I needed. It works!!!
Still doesn't work for me using Outlook 2016. Could you spell out the options for all the choices for the pop 3 server besides pop.verizon.net and smtp.verizon.net.
I thought I was tech savvy, but I just can't get this to work.
Thank you.
The special password worked for me. Finally!!!!
The answer is to create and use an app password on the AOL website. Log into AOL, go to your account, Account Security. Under the section How you sign in to Aol look for the link that says Generate and manage app passwords. If you follow that link a window pops up where you can create an app password. Put in the name of your 3rd party email client (I used this on Mozilla Thunderbird and Android Gmail, you don't have to have the exact name of your client, just something that reminds you of which app that password goes to) and it creates an app password. Then sign into your verison email account on your 3rd party app using the app password that was generated.
AOL is doing this because they fear that insecure 3rd party apps will leak your main AOL password when you use it to sign in. It would have been nice if they had notified us (by email!) before making this change.
I've battled this issue for more than a week. My mail is downloading again from the POP3 server. You're a genius, and I can't thank you enough for posting such a clear, understandable solution.
THIS IS THE SOLUTION!!! Thanks to Contributor DonnS for posting. I was having trouble adding an AOL (legacy Verizon.net user) email account to Outlook, and this after trying many different solutions posted here and elsewhere, this is the one. Thank you!!!
I swear to God this has been a problem for 3 years... and this post finally has the answer..
I don't understand this situation. I'm still getting my emails on my cellphone OK, and haven't changed my password for it. My Outlook is a different matter. I went through the AOL APP password thing and got it to work on my laptop. I'd been having issues with my desktop PC. So when I got it back up and running, it wouldn't work, so I used the same APP Password I got from AOL for the laptop. I started receiving OK. The next day I checked my emails on my PC, and I stopped receiving. I tried my original password - no good. Tried the new APP password - no good too. Why did it work the first time. If I request a new one, is it based on an algorithm of my username or something? If I request a new APP password, will it negate the email account on my laptop, or will it be the same as the last time?
Why can't people leave stuff the way it was when it was working?? IF IT AIN'T BROKE - DON'T FIX IT!!!
This has been the most frustrating issue I've had for the past several months. And I've worked with computers since 1965.
So, I checked my laptop. Both my laptop and my PC stopped receiving on Monday at 9:44 PM. I can do a test on my laptop, and it will send a test message. I did notice on my laptop I was getting these "Your IMAP has closed your session" messages. I can connect to the server OK. I can send a message from my laptop, but I can't receive it back. I receive them on my cell phone.
My PC will NOT send a test message. It logs on to the incoming mail server, then Send test e-mail message shows Failed. Errors: It says The connection to the server was interrupted.
What, exactly, is AOL/Yahoo doing? And why isn't my cellphone affected?
Way back, when I actually called AOL, they wanted access to my laptop to see what was wrong. I don't allow some tech-nerd access to my computers, especially when I don't even know if they're located in the US.
Now I talked with the support folks at AOL regarding this issue. It seems that you have to have a separate password for each computer. You can't use the same generated password for the same version of Outlook. I had to get a new password for my laptop and got it working. But I couldn't send when the Outgoing mail server for IMAP was set to smtp.verizon.net. It would only send when it was set to smtp.aol.com.
When I changed the password on my PC, it took a bit, but emails started coming in after changing to a another new password.
I explained to the technician that AOL needs to post more complete instructions online and maybe send an email blast to all Verizon customers with step-by-step, concise instructions.
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Now if I try to Generate another App Password in AOL Account Security I get an error message Sorry This Feature Is NOT AVAILABLE right now!
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