Cannot get Outlook to work with new outgoing server name and port

This is a split from another post and unfortunately I managed to post it in the wrong forum as I guess it should be in the email forum

http://forums.verizon.com/t5/forums/replypage/board-id/emailissues/message-id/14370

where the OP in the post is having issues connecting to the outgoing Verizon server. I responded to that post with my working email settings and received replies that I was using obsolete information.

I heve changed my setting to what I am told are the new setting but cannot connect to the outgoing VZ smtp server Hopefully someone can tell me what I am doing wrong

@tns_2 wrote:

The settings mentioned by you are the very old settings. They were changed at least a couple years ago. The latest ones are as mentioned by Jumpin68ny for VERIZON email (DSL AND FIOS included) where a third party such as Yahoo is not used.
Mail server settings
Incoming mail server (POP3😞 pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP😞 smtp.verizon.net
Outgoing Server Port Numbers: 465 Why is this important?
Your Verizon Online user name
Your Verizon Online password
Make sure "This server requires a secure connection (SSL)" is checked.
Also make sure when using these SSL servers that the password is normal (in the clear).
See http://verizon.com/emailsettings

Unfortunately these new settings do not work or else I am doing something incorrectly - maybe this is why the OP cannot send too

I have incoming mail server set to my incoming mail server name (NOT verizon mail)

incoming port 110 - that is the designated port from my isp for my email box

outgoing smtp.verizon.net 465

outgoing server I entered my vz userid and password

I CANNOT send, I can receive fine

Looks to me like I did evything correctly

Make sure "This server requires a secure connection (SSL)" is checked.

This is only relevant for incoming in outlook and selecting it would change the incoming port to 995 which will never work as my isp send mail on 110

I'm reverting to outgoing server (smtp) port 587 and outgoing server outgoing.verizon.net until I can find a working solution

Accepted answers

somegirl

The error message you are getting would be very helpful, as would an actual screenshot of your outgoing settings, with personal information obscured.

@viafax999 wrote:
Make sure "This server requires a secure connection (SSL)" is checked.
This is only relevant for incoming in outlook and selecting it would change the incoming port to 995 which will never work as my isp send mail on 110

False. SSL can be enabled individually for the incoming and outgoing servers, and that is what you need to do in this case. From More Settings... select the Advanced tab, and from the Use the following type of encrypted connection: dropdown under Outgoing Server select SSL.

Make sure that "Require Secure Password Authentication (SPA)" is NOT checked on the Outgoing Server tab.

(That is how it's worded in Outlook 2010; I'm not sure which version you are using.)

Hope this helps!

All comments

somegirl

The error message you are getting would be very helpful, as would an actual screenshot of your outgoing settings, with personal information obscured.

@viafax999 wrote:
Make sure "This server requires a secure connection (SSL)" is checked.
This is only relevant for incoming in outlook and selecting it would change the incoming port to 995 which will never work as my isp send mail on 110

Make sure that "Require Secure Password Authentication (SPA)" is NOT checked on the Outgoing Server tab.

(That is how it's worded in Outlook 2010; I'm not sure which version you are using.)

Hope this helps!

viafax999

Excellent

The one bit of information that was/is missing from all the other sruff said and also not documented on the Verizon help pages on how to set up outlook to use port 465.

I am using outlook 2010 but am thinking I may upgrade to 2013 to see whether they yet managed to get rid of the dupliate message issue when you have retain rules and multiple mail boxes contrating on the since email receiver.

Figure I've probably got arond 3,000 dupliactes from stopping and starting outlook while trying to resolve this port issue this afternoon.

I'd have given you more kudos but I seem to be restricted to one again!

Thanks VM

Super24

Got my Outlook 2010 working.

incoming.verizon.net/995

outgoing.verizon.net/25

I tried pop.verizon.net......nope! I tried smtp.verizon.net......nope!

I Tried the ports Verizon publicizes too. 995 works for incoming, but 465 does not work for the outgoing..

I've been in the IT field for 20+ yrs. Installed MS Office and configured Outlook more times than you can imagine. Seems like Verizon needs to make sure correct configuration information is available..

Hope this helps.

cko2

Having the same problem with SMTP outgoing server on Verizon.

Works sporadically.. When it is unresponsive message states"Time out occurred... error # 0x800CCC19

Friendly

We keep getting this error since we were instructed to drop Yahoo from our email setting and change our port numbers.

We continually get error 0x800ccc7d however Microsoft has instructed us to come here with this information. MS seems to think only Verizon can repair the problem at their end at this point.

(0x800CCC7D) : 'Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).'

jani7

I am having the exact same problem. I am using the "new" settings here:

https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email_13_01_24

I can receive mail, but not send it.

I use an e-mail program called Pegasus. The error messages I get are "socket timeout" and "A network error occurred during connection to the host."

I've used Pegasus with Verizon for years without a problem. What's going on?

Donahue9111

Having similar issues. My Outlook stopped receiving incoming emails about three days ago. Outgoing works fine. I saw this string and updated by incomong and outgoing settings. Interestingly, when I go to the settings dialog box, incoming e-mails populate. Otherwise, Outlook hangs up, nothing receives, and th connection eventually times out. Any ideas?

aaa1994

I have Outlook 2010 as well, and I just updated to the new settings that Verizon recommended:

pop.verizon.net/995

smtp.verizon.net/465

and the test fails everytime saying that it times out when trying to connect to the POP server. Now, there appears to be no sending/receiveing happening at all. No error message but no attempt when I hit send/recieve.

Up until now my settings were:

incoming.verizon.net/995

outgoing.verizon.net/465

and those stopped working earlier today. I could send but receiving only worked once in about 10 hours.

Anyone?

RetiredVTUPSer

I had to turn off the antivirus for new port settings to work. Using Windows 7 and Outlook 2010 on a Dell wireless set up.

Friendly

At first we thought we would have to update our version of Outlook or Office Professional then after a few days you begin to see this problem affects ALL VERSIONS of Outlook back to at least 2003.

Now you begin to wonder if it is a Microsoft program problem or a setting on the Verizon Servers.

We remain subscribed to this forum and will hoping and praying someday some one will come up with a fix. It has been weeks now, since the change in the settings, but we keep believing someone will come up with something someday.

Have a GREAT THANKSGIVING HOLIDAY EVERYONE, and stay warm.

aaa1994

I did get a resolution and am now receiving emails in Outlook 2010. Now, I am not an expert in any way, but after a call to Verizon tech support, we isolated that it was a problem with my anitvirus software. When I turned my antivirus software off completely, I received emails with no problem. As some of the users here have indicated, the antispam was causing a problem. According to my antivirus software tech support, my antispam software was in conflict with the SSL port settings (I have no idea if that is the proper techie term, but I'm sure that I am close :-).

After 6 hours (I kid you not) chatting with my anitvirus softward company tech support, I got a resolution.

1) I turned off Antispam permanently in my antivirus software.

2) I disabled the software's Antispam plugin in Outlook.

For the non-techie's, this is what I was advised to do for step 2:

In Outlook 2010, click on File.
>Account settings.
>File>Option>Add-Ins
> Click on Go next to Manage.
>Here, you can enable, disable, or remove add ins for Outlook.

I am by no means saying that this will solve this problem for everyone. I'm sure that it depends on your Antivirus software and version and whether you need your antivirus software to scan your email, but this solution worked for me and is still working....so far. This is the kind of instructions I was looking for a few days ago.

Hope it helps somebody and good luck!

ajax0101

I'm using Outlook 2013, have changed no settings and am having the same problems as other people posting above, butONLY for my Verizon mail (I have 2 accounts set up in Outlook.)

PLEASE, Verizon, can you fix this issue?