I moved to a new apartment on December 1st, it already had verizon box so connected my equipment, it did not work. I called customer care and they tried few troubleshoots with no luck(around 1 hr of call). Since I shifted that day I was tired, so told customer service representative that I will call next day to get it set up. I did not know that verizon has a policy that if bill is generated, they will charge for whole month(my next bill got generated on December 2nd). Now when I called on 2nd, customer service tried trobleshoot again but again no luck, so they told me that they will send someone to fix it(they said verizon box in this apartment is also old and needs to be replaced) and that I will be charged 90 dollars for it. I asked that I am not fine with this charge, so I will disconnect the services. I switched to some other service provider. I got a call from verizon afterwards that they will fix the issue without any charge, but it was too late as I was already in a one year agreement with the other service provide. Still since bill was generated, I was charged for the whole month. What do I need to do to get my money back?
