I have a situation that I find quite concerning. I am moving to an area that Verizon does not service (FiOS internet) and I called today to have my service canceled. After traversing the automated messages I came to an indivual who seemed rather rude. After exaplining that and why I needed to disconnect my services she informed me she would "need to transfer me to the disconnect department".
This is odd because all of the prompts I went through referenced my disconnecting my service and asking for the zip code of where I am moving to. Why would I be anywhere but the "disconnect department"?
After waiting for another 10 minutes I am greeted by another individual who seemed more enthused with her work and started gathering information to get my services disconnected. After an exchange of information she gave me a confirmation number {edited for privacy} before I had mentioned when I would actually need the service disconnected (July 7th).
She said I need to wait for "3-7 days before I move" to disconnect my service. This seemed odd to me and when I inquired she said, and I quote, "I know it's difficult for you to wrap your head around..."
Slightly phased, I acknowledged the comment and rushed to get off the phone.
This is highly unprofessional and I implore the proper steps be taken to find the recordings of this exchange for proper action to be taken. The last thing I expect when on the phone with a company such as Verizon is to have my intelligence insulted.
As well, is this time period of "3-7 days prior to moving" an actual time that I must wait before I can cancel my service? Today I have canceled two other services in reference to my move and had zero issues so I find this to be quite frustrating.
