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Contract not as Quoted and Agreed

I am a long time customer with triple play. Until few months ago my bill was approx $101/- incl taxes. Around May i noticed the monthly bill shooting up to approx $140/- . Since I had made no changes to my services, I wanted to find out what happened. I started a chat session online after logging into my Verizon account.

The rep told me that my charges had gone up since i was no longer on any contract. I told the rep that Xfinity has a much lower price. The rep offered to give me a price of approx $100/- (incl taxes) per month if i signed a 2 yr contract I accepted the offer seeing no point in switching.

This month (Jul 2017) i saw that my bill was $190/- approx. I contacted verizon support again, wanting to find out what's going on. Long story short the rep told me that i was on a contract for about $180/- per month and unless I can provide the previous chat transcripts, she can do nothing about it. I asked her how does it make sense. I mean i was paying 140/- earlier without a contract so why would i agree to sign a contract and pay 180/- (which is much higher) for the same service. She had no reply other than that it seemed odd and I should definitely call in and report this matter to someone.

I have already paid a couple hundred extra over the last 2 months and will pay the early termination fee too. I feel so cheated and regret the fact that i fell for it. btw. the email notifying you of the contarct conveniently doesn't mention any price etc; but you have to login to see what you have signed. I'm sure there would be may others like me. Am trying to get official help on this.

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[Deleted User]

Hi RPA,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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