Neighbor's tree took down all wires 3/7/2018 11pm. Electric wires snapped, cable pulled out, landline extended and worked. Electric company came and handle power 3/10 2:30pm. Cable was taken care of 3/14 7pm. I called Verizon 3/15 to take care of the landline that is connected and half laying on the ground. Customer Service said they would have a technician come look within 24 hours. I haven't seen anyone and the wire is still half down laying on the ground (about 12 ft).
