I signed up for the triple bundle TV/phone/internet for $79.99 per month for 24 month contract, and free DVR for life time on Dec 10. It was advertized on Verizon website as well as on the flyer that was passed through my door. I received the confirmation letter on Dec 15 which stated the price for the above services was $104.99! That was $25 higher than their advertized price. I called customer service, who made me feel like I was hallucinating about the promotion: "The triple bundle was priced at $99.99, and no free DVR for life" as per the customer service. After much time spent explaining and negotiating, they still wouldn't change the price, but agreed to offer the free DVR.
On Dec 17, I called to confirm my order, and was told the price is still $104.99 and no free DVR. After much time spent explaining, I was offered the $79.99 triple bundle with free DVR.
On Dec 22, I called to confirm installation, and was told the price is $99.99, not $79.99. What is going on here? Why can't Verizon honor their advertized price? If they advertized the promotion for $79.99, then change the price to $99.99 after the customer has agreed to the 2 year contract, that's called false advertizement! I need someone to explain this to me.
