I wanted to switch from my stupid double play of standard HD tv and 75/35 to local tv(i don't watch tv stream all content) and internet to 75/75 which would mean I would pay less for my services. What I did not know was that it would schedule a technician to do a installation. Why would a technician need to come out for a downgrade in tv and just bumping the upload speed to 75. I tried to get clarification on this issue and every rep I talked to had a different answer. I can not be there waiting on a technician, even on the weekends, and since I couldnt get an verified answer to my concern I ended up cancelling the order.
These chat sessions were all one right after the other, all telling me different things. This was after I had gotten conflicting information the day I made the order the 28th of august and was supposed to get an e-mail from a representative that I spoke with before going on vacation. I am still waiting on that e-mail. Also I have been disconnected from chat 3 times while waiting on a representative to check on something, making me start the same process all over again. Very poorly designed system to go with poor customer service. I believe I have enough ammunition, along with the router debacle I went through for over 4 months earlier this year to be able to cancel my account with no termination fee, and if they try to charge me one, I will go to my state's AG's office which is just a few floors above mine. Verizon needs to be held accountable for there shoddy customer serive and for all the misinformation being given.
