I am now able to get to the E mail page, but all messages and saved messages are missing. Help!!!!!
All my folders, and emails are gone. Need those to be retreived. Thanks Brian ( user name gunn)
I had the same problem. I was finally able to get in but ALL of my email is gone.
1 :30 pm my e mail page is now available BUT all my mail is GONE HOW do I get all my e mail from last night and today ?
I just got in and have only one new message.
I couldn't get on email all morning. I finally got on and ALL of my emails are GONE. Sat on hold with verizon for over 15 minutes without getting any help. does anyone know what the hell is going on???
This is absolute nonsense. Taking way to long. They sure know how to badger you when your bill is late. I am sick of Verizon.
Not only are my emails gone, but so are all of my subfolders...what is going on Verizon???
Awesome. I can get in now, too... but all of my saved mails, orders, reciepts, important communications.. are gone. Tabla rasa. That's well over three years worth of saved communications gone.
Same here. Finally got on to check e-mails and EVERYTHING is gone. Seriously? I am in a panic as I had e-mails on there that were for a legal case I might have to pursue.
Hi,
I was just able to get into my email here in MA - but only 2 new messages in my inbox. ALL of my email (inbox and folders) are all gone. I sure do hope Verizon has a backup and that they are planning to restore (some of my email is downloaded to other computer but some is not).
I'll bet my contacts are gone also
Else I suspect this will be the push I need to leave verizon...
JG
E-mail is back up but I have lost ALL e-mail! Inbox, Sent, Folders etc.
In the process of looking for a new job and I had critical e-mails with contact information for interviews lost!!!!
Verizon, HELP!!!
PATrout
SAME HERE< ALL MY EMAILS ARE GONE EXCEPT ONE FROM 1:30 THIS AFTERNOON??????????
It sounds like they are rebuilding from scratch. Let's hope they can restore our emails from the last backup.
anyone speak with support if we will get our emails back sometime?
All of my emails are missing, putting me in a very difficult situation with business I must conduct. Very disappointed this is happening. Please alert your customers anyway you can when this will be resolved. Thank you.
Same here.
I got a weird error message when I tried to log on to my home PC this morning. When I checked again this afternoon, I could log in but everything was cleared out.
My iPhone did retain everything though, but no new messages since yesterday. I sent myself a test message from my work account on my phone and it went through (but took a while.)
**bleep**?!?!?!
On Thursday morning, September 12, 2013, Verizon experienced a service disruption that affected your email account. You now are able to send and receive email normally and will continue to have access to your calendar and address book.
We are diligently working to recover any of your email folders that cannot be seen at this time. When the issue is fully resolved, email previously sent or received and any personal folders you created prior to this interruption will be available.
While Verizon is working to resolve this issue, you can view updates as new information us available on verizon.com/outage.
If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you may not have noticed any adverse impact outside of the temporary inability earlier today to connect to your servers.
We sincerely apologize for any inconvenience this disruption has caused.
My messages are all gone too here in NJ! AND I got an email from one of my friends that he received some strange email from my verizon account. it was dated 8/25/2013. What the heck!!
Email would not connect for several hours. Then it connected ONLY there were NO emails in my history or folders. It missed sending me several emails that people said they had sent. It looked like I was a totally new customer. I have not gotten any answers as to what happened and why. Anyone have the same trouble? Anyway to get back history emails?
I have had the same problem. Anyone have any ideas
I just opened up my email and all my emails are gone and so are all my folders how do i get them back
I am now abale to access my email sub-account following today's snafu by Verizon, however all of my folders are missing. Has this happened to anyone else?? I had a number of very important emails in there and now they appear to be lost. I could not find any help related to recovering these folders and the live chat is also not available. They must be hiding in their foxholes to avoid the grenades being tossed their way.
I am having same problem! I need to know when these will be restored....if they will be.
If anyone finds answers, please post them...or if there is a number to call....I need to get this fixed ASAP...
Thanks.
There is a number for support (supposedly) at 1-800-verizon but good luck in getting a person. I tried live chat and it just shutdown on me. I have not seen any emails or info about the missing folders from verizon technical. I have a 'bad feeling' about this.
Here too. Can now access my email, but inbox is empty. I did have 4 or 5 emails (read) that are now gone.
All of my emails are gone. My contacts are gone and my saved folder is gone. I can access my email now and have a new email message. Online support says my messages should be back in 12 hours-- that was at 3PM. I have no confidence in Verizon. How could this happen?
09-12-2013 03:58 PM
Heather_VZ's update implies that other than missing folders, everything's peachy. I disagree. Verizon e-mail servers pop.verizon.net and smtp.verizon.net are still not accessible and all-day inaccessiblilty is not what I would deem "temporary inability... to connect to your servers." It's still on-going.
Please post an update as to when they're expected to become available. Thank you.
all my emails are gone - i had a lot of folders and they are all empty - what happened and can we expect to have them returned?????
my email account was down all day! now that im able i'm missing a lot of emails. this is common with verizon- taking it and giving it right back..
Still no ping response from pop.verizon.net (as of this post).
Called Verizon support and recorded message states that "...engineers are aware of e-mail outage and are working to restore service..."
E-mail is accessible via web interface, although that's NOT how I usually access my mail.
Still would like an "official" update about expected restoration of all e-mail service.
Verizon website was down and I lost my old emails and folders. Will I retrieve them back
If you click on support there is an email service message...basically says that they are working on getting folders back
and will post update when done. I finally received my incoming emails last night and an email from Verizon explaining
the problem
I am experiencing the same issue and my email folders and prior emails have not been restored. Is there a place to call?
@shelley4447 wrote: Verizon website was down and I lost my old emails and folders. Will I retrieve them back
Yes, you will get your E mail back. Be patient!!! If your mail is important, back it up somewhere else as well. Then you can get the mail from another place, like another E mail account .
I realize it doesn't help with your current issue but I highly reccomend moving to another email service. (gmail, yahoo, outlook.com)
Also, since Verizon supports POP, many email services (such as gmail) allow you to import any old mail. The downside is that you have to deal with ads which annoy some people.
@VUser50 wrote: I realize it doesn't help with your current issue but I highly reccomend moving to another email service. (gmail, yahoo, outlook.com)They tend to be more reliable than even the best ISPs.If you ever change from Verizon, you won't lose your email.They tend to have more features.Also, since Verizon supports POP, many email services (such as gmail) allow you to import any old mail. The downside is that you have to deal with ads which annoy some people.
I agree. I use Verizon email for very little and messages are automatically forwarded to my primary email. Consequently, I didn't know Verizon mail had a problem until I read about it on the forum. My Verizon mail was received during the down time.
I just want to add if you want ad free, https login, google doc integration, and very fast page loads try out the free version of www.zoho.com/mail/ . You can set it to keep all email on the VZ server (as a backup) as well as easly archive from the web interface. I just started using the dropbox integration for attachment storage in the cloud.
Rob thanks for pointing that out. If I send from my netzero to my VZ account; then reply back both emails go through. And like you if I ping pop and smtp both time out
Does Kevin Mitnik have an account with VZ? (JK)
Hi All-
Here is the latest update from Verizon's Outage page on the email issue effecting some of you:
On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book. We are actively restoring email folders for customers who were affected. This may take several days to complete. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.
Thank you,Heather
I just called Verizon since emails are still missing and was told that the issue is estimated to be resolved tomorrow, 9/14/13, morning. The representative had to put me on hold and check. He even did not have the info. readily for a customer. Also, I did not see this info. on the website or hear it in a phone recording, very unprofessional. It seems unbelievable to take this long for a company as big as Verizon. In addition, I was told that I have to request compensation for the inconvenience. You would think for the extensive inconvenience, that this would be automatic.
Finally, I see today that they have a message posted on webmail login page that they are working on retrieving everyone's email folders. TG.
We had a email failure in our area and even though our email is up and running our folders are still not back on line. Would like to know how long before we get them back?
On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book.We are actively restoring email folders for customers who were affected. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.
My emails are back this morning! Yipee!
Mary Lou, in Northeast PA
Since the email outage last week -- I still have no folders restored back to my online webmail portal -- does anyone else or is there somewhere else we have to contact to get them back??
This email problem has been going on for more than two days. I have email access but no folders to reference my active communications with other emails. Trying to figure out what has been going on is like trying to put a jigsaw puzzle together without knowing what the puzzle looks like. My opinion is that this email problem isn't being handled properly. I went from not having any access to email to now having email access BUT without any access to my created folders. That's like going to drive your car but no gas.Doesn't really help! Also trying to find out what is going on (you know,communication) is ridiculous! I don't need to spend hours trying to look for Verizon phone numbers to call to get a real person on the line Can,t find "live chat" anywhere??? These are the consequences of a not well thought out system that is in place. I understand that technical problems can happen but the responses are from Verizon are very poor! I need answers and empathy not wasted time and STRESS! Fix the email issues and fix your valued customers. You might be the Bosses but we are your Employers and we hire and fire you everyday!!! Get it RIGHT!
Latest Update:
On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book.We will be working through the weekend to restore email folders for customers who were affected. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.
Thanks,
Crystal_Vz
My email is back however I'm missing all my "sent emails" and also there is a huge gab in my incoming emails. I'm missing all emails from Aug 2013 to Jan 2013. Is anyone else having this problem?
Thanks
Be patient! I got my E mail back this morning!! In the future back up any important E mails!!!!!
I can send and receive emails, but ALL my folders are still gone. Anyone else still missing their folders?
I can now use my email normally and all of my folders back...except my inbox. Anyone else have this issue? I'm worried that my inbox will never be restored and, as a consequence, I will have lost several important emails. Thanks!
