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Email Deletion

I am experiencing issues with my email since they changed the setup to show only a certain number of messages per screen. I am seeing emails getting deleted without my assistance and sometimes when I delete some emails they are not deleted. Is anyone else experiencing the same issues?

Gary

Comments

Anthony_VZ

I am sorry to hear about the troubles you are having with your email. I have sent you a private message to get more information.

gslevi

I can't give you any more information than I already have. And I don't believe that you are a person. I think you are an automated reply. I am finding this new version of email buggy. I am losing messages that I haven't deleted and not having deletions work all the time.

KH-OrnEsh1

Please check your Private Message Inbox.; It should look like this --

BillKill1

You are not the only one with this problem. Verizon just deleted ONE YEAR worth of emails. I just saw this yesterday and sent them a query and got the predictable response (as in NONE). I honestly think they could care less. When in my email, I click on a bunch of messages, hit the delete key and the screen refreshes and yet nothing happens or nothing appears to happen. I have a feeling that we are actually deleting other messages in our mailbox because their web site is so buggy. I have seen many email sites and this is number one but not in the category that would be admired. It would probably be worthwhile to investigate other email services. Verizon's is the worst I have ever seen.

Angryuser1

The deletion problem is getting worse. When I put a check mark by an item in my inbox another item is being deleted. I have double checked to make sure that another item is ot accidently checked. It is not. Then when I went to delete items from trash it did not recognize anything being checked. Am not able to get any support. Ask is useless, no direct number to call for support, when you ciick on support it will not take anything for techsupport. Tried live agent that wasn't working. This stinks. I am using

webmail. I do not use outlook. Anyone have any answers other than switching to a different email provider?

ScubaChick

I just figured a way around their crappy user interface. Instead of selecting the emails and clicking on the Delete or Spam button. Use the Move To button and select either the Trash or SpamDetector folder. That actually moves the correct emails to another folder and doesn't delete emails that you don't want to be deleted.

Angryuser1

Great Solution. Should have thought of it.

elib2

I went on a massive e-mail purge about two weeks ago. It was more confusing since the switch to the new Verizon e-mail format, but it still seemed to get the job done.

While deleting multiple e-mails, I was puzzled by the reluctance of some e-mails to actually move to my "trash" folder, despite a decrease in the total count of e-mails in my inbox. I would re-select the e-mails I wanted to delete, and then delete them once more, and the count of e-mails in my inbox would go down once again. At the time, I thought it was weird that if I had to delete a message more than once, the number of messages in my inbox would go down each time I attempted to delete the same message. I had to "delete" one message up to three times, and when this happened, the total number of messages in my inbox would go down by three instead of just one.

When browsing my inbox for a receipt today (a receipt I need to submit to my company for a $50 reimbursement), I realized that this message, as well as the messages before and after it, were all gone. This was very upsetting, as I am now responsible for the $50 payment that my company should be responsible for.

I also realized that the reason the total number of messages kept going down was because e-mails were improperly displayed during my e-mail purge; the e-mails I intended to delete were actually moved to my "trash" folder the first time, but kept being displayed in my inbox. Therefore, when I would re-select them to re-delete them, I was actually selecting e-mails that I in fact wanted to keep, such as the $50 receipt, and then deleting THOSE e-mails.

I've been using Verizon e-mail for the past five years, and have never had problems like this before. I'm aware that e-mail is not one of the main Verizon services, but it was still upsetting to have something like this happen.

I'm sure that nothing can be done to retrieve my vanished e-mails, but I would like for Verizon to take steps to correct this "glitch" so that this kind of problem will stop happening, as I am clearly not the only one to lose important information.

Consequently, I am also looking into setting up an e-mail account with a different service, as I can't afford to have this happen again.

Angryuser1

This is an extremely time-consuming and frustrating problem. Verizon seems uninterested or incapable of addressing it or of providing a way to get help on this issue. I hate switching email provider because of thattime but may get so annoyed I have to do it. All solutions are time-consuming

Mackie1

Does anyone know how to set your machine to automatically backup your email while you are typing it. I have lost several emails lately when I'm kicked out of MyVerizon. Help?

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