Email Security Settings Change

Yahoo users settings are almost the same except

The userid must include the @verizon.net . i.e yourid@verizon.net

The urls are

incoming.yahoo.verizon.net

and

outgoing.yahoo.verizon.net

rjshess

Since the morning of 3/26/15, the email software/clients on my android tablet and my pc (outlook 2007), stopped connecting with the server and will not download or send any verizon email. My Internet, verizon webmail, and other email accounts (gmail, msn) accessed on my devices all work fine. I moved to SC in November 2014 and retained my verizon.net domains. All was fine until yesterday morning. What changed?

JRTEMT

what is the change here? these have been the settings over a year....and you still don't stop SPAM...

FLChelle

I agree with previous customer ... these are the same exact settings as the last change - 465 & 995 ... am I missing something about this? I have a laptop, an iPhone and an iPad. I also have an HP TouchPad that I haven't been able to get emails on since the last change. AND YES! VERIZON DOES NOT PREVENT EVEN 40% OF THE SPAM FROM COMING THRU! Plus, I have two verizon email addresses - so BOTH of them get the same spam, two of everything, repeatedly, EVERY DAY! Is Verizon getting income from some of these places? Please, will someone respond as to the incoming/outgoing port 'changes' - if there's nothing to change, why this big alert?

somegirl

@JRTEMT wrote:
what is the change here? these have been the settings over a year....and you still don't stop SPAM...

The change is that the old incoming/outgoing servers are being shut down. If you are already using the "new" settings (pop/smtp) then you don't need to change anything.

FLChelle

Wish the alert email had gone into this detail, that it's only for those who have not already made these changes. And wish they had mentioned a shut down, given the reason why and given info whether or not the shut down will affect our emails, if so, how long, and - why is it being shut down to begin with. An all-out alert like this sets everyone off on a 'what and when to do now' waste of time. Does this have anything to do with the recent security changes with our password, and anything to do with some of the Verizon customers being taken over by Frontier, and when that will take affect.

jmccor

I changed my email settings per the instructions, new address and ports.

Two un-refferenced items:

Require Logon using SPA - was unchecked and I left it unchecked

. Use folloiwing type of encrypted connection - was None, and trited leaving it as None, and changing it to SSL

The test always fails. The message says iit timed out getting a response from the server.

Fortunately the computer won't update the settings since the test failed. So I am back to the old settings, which work just fine. But apparently I need to do something by April 28.

I am using Outlook from Office, under Windows 7

Does anybondy else have this problem or have a solution?

@jmccor wrote:
I changed my email settings per the instructions, new address and ports.
Two un-refferenced items:
Require Logon using SPA - was unchecked and I left it unchecked
. Use folloiwing type of encrypted connection - was None, and trited leaving it as None, and changing it to SSL
The test always fails. The message says iit timed out getting a response from the server.
Fortunately the computer won't update the settings since the test failed. So I am back to the old settings, which work just fine. But apparently I need to do something by April 28.
I am using Outlook from Office, under Windows 7
Does anybondy else have this problem or have a solution?

Look for similar threads, or open a new one and post what settings you are using. Lots of people have the various flavors of outlook working. Definitely check the ssl and dont check SPA.

Triv1

Not obvious to me if settings on Desk Top computers supporting Vista Windows Mail need to be changed. The message was sent to my wife who uses an Apple I-pad but not to me who has used Verizon DSL since 2009. Please reply.

@Triv wrote:
Not obvious to me if settings on Desk Top computers supporting Vista Windows Mail need to be changed. The message was sent to my wife who uses an Apple I-pad but not to me who has used Verizon DSL since 2009. Please reply.

If you have not changed your settings in the last several years then yes, yours almost certainly need to be changed. Verizon is discontinuing their old email servers and replacing them with software using greater security, like SSL protocol. You should be able to use for guidance the settings that Verizon has provided for Outlook Express (Windows XP) or any of the other email clients Microsoft supplies (Windows Mail, Windows Live Mail, Outlook) to make the changes.

The important changes are: server names, ports used, SSL encryption protocol, and possibly text authentication protocol.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

kdscalling

I use Thunderbird email client. The instructions did not include Thunderbird. I looked at the Old settings and they were incoming.verizon.net and outgoing.verizon.net. I updated to the new settings and shut down Thunderbird. I did not restart the computer. Once I reopened Thunderbird, it no longer was communication with verizon. Do I need to restart the computer or is there something unique about Thunderbird?

mwmcdo

I've made the requested changes and now all email between 1/31 and today has been removed from my account. How do I get my email back?

@kdscalling wrote:
I use Thunderbird email client. The instructions did not include Thunderbird. I looked at the Old settings and they were incoming.verizon.net and outgoing.verizon.net. I updated to the new settings and shut down Thunderbird. I did not restart the computer. Once I reopened Thunderbird, it no longer was communication with verizon. Do I need to restart the computer or is there something unique about Thunderbird?

No need to restart the computer. I, Like many of us, am using Thunderbird with no problem.

See thread http://forums.verizon.com/t5/Verizon-net-Email/Configure-Thunderbird-for-Verizon-net-email/m-p/694396/highlight/true#M16768 where I posted my screen images for Thunderbird.

I m using Outlook 2007.

I followed recommended settiing changes exactly ( incoming to pop, outgoing to smtp, ssl enabled, ports 995 and 465.

tried on both PC and tablet

keep getting error messages - even after restart:

Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

please any suggestions

thanks

unclejeff

@unclejeff wrote:
I m using Outlook 2007.
I followed recommended settiing changes exactly ( incoming to pop, outgoing to smtp, ssl enabled, ports 995 and 465.
tried on both PC and tablet
keep getting error messages - even after restart:
Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
please any suggestions
thanks
unclejeff

You probably missed something. E.g. did not change to clear text password. ABSOLUTELY DO NOT SPEIFY USING SPA (secure paasword authentication)

This page http://www.verizon.com/support/residential/internet/highspeedinternet/email/setup+and+use/questionsone/128910.htm specifically discusses Outlook 2007.

If you can't get it to work CREATE a new thread that includes all you non-confidential settings (obscure userid, password, etc).

Thanks - but I'm not sure what you mean by " did not change to clear text password"

unclejeff

Lcaplinger

I am computer illiterate and have no clue how to do the reset.

@unclejeff wrote:
Thanks - but I'm not sure what you mean by " did not change to clear text password"
unclejeff

The old servers allowed Secure Password Authorization. This was important when SSL was not in use as without it your password was able to be seen during your signon. Now that they are enforcing SSL/TLS during signon its not necessary and they no longer support it.

Your password must be sent as is listed by some email clients as Normal, Clear, or unencrypted. I believe for ALL the Outlooks its NOT checking the SPA (secure password authorization.

cngw

Verizon may think this is doing me and others a favor....but it is far from it. I have 3 accts. I changed one. Since then that acct CAN NOT get or send mail w/o error msg popping up. The settings were done exactly as the email instructed me to do. I changed the acct back to what it was prior...works fine.

However, since they have a "major change' planned, after that change the working settings will no longer work.. I read all of the posts here. My settings were changed to the stated settings in the notification email.....they do NOT work. Plain and simple.

Worse, I could not even post here (like I need to waste time trying to get a program that worked once to work again due to Verizon incompetence) until I verified my home verizon acct via numerous steps. I don't pay hard earned money each month to have to deal with this.

What is going on that verizon instructions will not get verizon email? I am using an outlook program from Office 2000...but that should not be a problem. If verizon designs a program that will not work with it, then they should provide an answer that will get it to work.

Is there anyone on here from Verizon, or is it populated with those more knowlegeable than others who are kind enough to donate their time and efforts? If no verizon people, why not? It appears to be their problem.

For now, I am leaving my settings on all accts to the old ones and hoping that Ver will get things right by the time the mandated change happens.

One Frustrated Customer.

cngw

"should be able to use...." seems to be the operative word here. But when the appropriate settings are applied and it still does not work, it would "seem" that things are not working as Ver planned.

It think it is time for a new plan, too many frustrated people....and this is even before the mandated change. I hate to think how this place will load up after May and people find they can no longer get or send email.

A total fiasco so far.

navyguy35

I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?

spencermacc

Will I have to update to the new settings if I have Outlook 2013?

@spencermacc wrote:
Will I have to update to the new settings if I have Outlook 2013?

That depends on whether you are using the new settings or not. Unless you post your settings, with your personal info hidden, nobody can answer that question correctly. The settings are all consistent across various email clients, although the settings may be in different locations or defined somewhat differently, depending on the client.

Go to the first post in this thread where the various settings are shown. Do they match? If not, changes are needed. Or post your settings here and somebody should be able to easily tell you whether you are using the most current settings. One setting that might need to be changed that is not shown is the login option, it should be set to "text" or whatever the description is in Outlook 2013.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

@navyguy35 wrote:
I have no idea what is going on. al i want to do is live a somple life. You are trying to make it complicated. WHY?

OK, you want it simple. Do you also want it to be more difficult for a hacker to see the contents of your emails, to protect your identity, etc.? This change is all about implementing SSL, the Secure Sockets Layer, in Verizon's email. Implementing this will make it more difficult for someone to read your email.

Just make the changes as documented in the first post in this thread and that should be all that is needed, although you might need to make a change to Text for your login.

If you refuse to make the change, at some point the only way you will be able to access your Verizon email is via the webmail interface, not any client. If that is acceptable to you, fine. Or you can discontinue using Verizon email completely and use some other email service, like Gmail. Just because you use Verizon for your internet service does not mean you must use Verizon's email service.

Hopefully this will be the only change for a while, but who knows....

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

maxxgoon

I need a valid certificate as my computer shows incoming ,verizon.net expired--where/why has Verizon not updated especially with the new server mail setting changes---I also get the pop up screen constantly "for enter your user name and password for the following server" I have been using Thunderbird since no one can seem to fix this annoying pop up

Teresa

[Deleted User]

Hi maxxgoon,

The "enter your user name and password for the following server" popup should contain a checkbox to have Thunderbird remember your credentials. If you check this, Thunderbird will automatically login to the server each time.

KeithWeisshar

Verizon, can you please contact Microsoft to have the Outlook.com email automatic configuration database updated. When I go to outlook.com and then click on the option to add an email account and then click Advanced options it still shows the old default settings. This is the default setting that would be used automatically if I don't use the Advanced option when configuring the Outlook.com to connect to verizon.net email.

maxxgoon

ITs no issue at all with T-bird--its when I still on rare occasion use my real Outlook account. the valid certificate pop up comes on and then the sign in credentials--ala, where I am out now

Nodesurfer

@unclejeff wrote:
I m using Outlook 2007.
I followed recommended settiing changes exactly ( incoming to pop, outgoing to smtp, ssl enabled, ports 995 and 465.
tried on both PC and tablet
keep getting error messages - even after restart:
Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
please any suggestions
thanks
unclejeff

UncleJeff and any other Outlook users, make sure that under the "Advanced" tab, where you set the port numbers, that in addition to setting "Use the following type of encryption" to "SSL" that you ALSO check the box that says "This server requires an encrypted connection (SSL)" Without that box being checked, it will not work.

Did all that - in fact my new settings following exactly the online Verizon instructions were as follows:

Incoming mail server – pop.verizon.net

Outgoing mail server – smtp.verizon.net

Require logon using secure password authentication (SPA) - NO

My outgoing mail server (SMTP) requires authentication – YES

Use same settings as my incoming mail server – YES

Connect using my local area network (LAN) – YES

Incoming server (POP3) – 995

Outgoing mail server (SMTP) – 465

This server requires an encrypted connection (SSL) – YES

Use the following type of encrypted connection - SSL

old settings work OK but not the new ones

I remember that Verizon tried this back in 2013 - didn't work then either

dave12062015

The new settings didn't work for me either initially, but I checked "This server requires an encrypted connection (SSL)", for the incoming server (995), and also changed "Use the following type of encrypted connection:" to "SSL", for the Outgoing server (465). After I did that it worked fine. I am using Outlook with Windows 8, but it should be identical or similar for Outlook with Windows 7.

Note that I also left "Require login using SPA" unchecked.

kdscalling

Thank you so much TNS_2. this worked like a charm. It was the ports that were my problem. I was using the defaults.

zara2

We have the yahoo.verizon email server. Are the settings still the same for the servers - i.e., incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net using ssl ports 465 and 995?

We're using windows live mail and it's not been sending mail.

dmcgrann1

Maybe I can be helpful today. We have the Verizon Yahoo service as well. The POP3 (incoming) and SMTP (outgoing) server names haven't changed. Still incoming.yahoo.verizon.net and outgoing.yahoo,verizon.net. The ports shoud be 995 incoing and 465 outgoing. I changed mine awhile back and haven't had issues sending or receiving mail.

Where I had huge issues was when I got a new cellphone today. If you have the Verizon Yahoo service, it will not recognize the "pop.verizon.net" or "smtp.verizon.net" servers with your signon credentials. I found a workaround. The "easy" way to add a Verizon email account won't work, as it defaukts to the wrong servers for Verizon Yahoo.

Lcaplinger

I use Windows Live Mail. Do I have to be concerned about the Security Settings Change?

elp3

I had the same problem on an iPad. I found that there is both an Incoming mail password setting and an Outgoing mail password setting - crazy!

Go to the Outgoing mail server and keep click on smtp.verizon.net. Then under Primary Server, click on smtp.verizon.net again and you'll see the Outgoing Mail Server settings and the Password setting. Re-enter your password, then click Done.

I hope this works for you.

ELP

maybe a dumb question - is this for FIOS users????????

no matter what I do - I can't get it to work on my regular plain old Verizon.net

@Lcaplinger wrote:
I use Windows Live Mail. Do I have to be concerned about the Security Settings Change?

Nilda's original post was specifically aimed at user of eMail Clients such as Windows Live Mail. Assuming you are not using the Yahoo interface you must make sure your Windows Live Mail settings match.

And yes these are the same settings they have been pushing for nearly two years, but they still see lots of users who didn't make the changes. Those who didn't will soon no longer get their email.

databaseninja1

Are there any instructions for Thunderbird? My wife uses that and for the past day or so the POP mail is not working any more. When she clicks on the button to receive mail it says 'Connecting to pop.verizon.net' but never completes.

Webmail from the Windows desktop does work.

I've confirmed the settings for pop and smtp using the guides and made sure the ports were defined correctly. This was working and (of course) "nothing has changed" on our end.

Thanks for any pointers,

Don

FLFrustration

I have tried unsuccessfully to follow the instructions for changing the e-mail settings in Apple Mail. The insructions are to go to Preferences/Accounts and change the incoming servicer name to pop.verizon.net. However, when on the accounts screen that field appears to be protected and does not allow me to type into the field to change it. A call to so-called customer service accomplished nothing as the person in Calcitta or somewhere who could not speak coherent English just told me that I should be able to make the change and there must be a problem with my computer, and the instructions from Verizon couldn't possibly be wrong. I have already spent way too much time on this, and have decided to stop trying for now. I wrote the date on my calendar when Verizon's e-mail threatened that I would no longer be able to use it, and will let it go till then I guess.

errlin

I'm using Thunderbird on two systems. I made the changes on one and it seems to send and receive fine. I made the same changes on the second system and it now receives emails OK, but when I try to send I get the message:

An error occurred while sending mail. The mail server responded 5.7.1. Authentication is required to send mail as <{edited for privacy}@verizon.net>. Please verify that your email address is correct in your Mail preferences and try again.

I've verified the email address (which is not {edited for privacy}) and if I switch back to the original outgoing server every thing works as it should.

Typically, I find the people at Verizon (once you reach them) knowledgable and helpful, but I cringe whenever I must navigate Verizon's many web sites to get this help. The very idea of making this sort of change ( I hesitate to say inprovement) and then suggest that if there are any problems you should go to a forum composed of equally upset subscribers to get answers, is lame to the extreme.

Verizon should proffer a phone number that goes directly to the people who have or can get answers instead of foisting you off on a bunch of folks who have their own problems.

@errlin wrote:
I'm using Thunderbird on two systems. I made the changes on one and it seems to send and receive fine. I made the same changes on the second system and it now receives emails OK, but when I try to send I get the message:
An error occurred while sending mail. The mail server responded 5.7.1. Authentication is required to send mail as <{edited for privacy}@verizon.net>. Please verify that your email address is correct in your Mail preferences and try again.
I've verified the email address (which is not {edited for privacy}) and if I switch back to the original outgoing server every thing works as it should.
Typically, I find the people at Verizon (once you reach them) knowledgable and helpful, but I cringe whenever I must navigate Verizon's many web sites to get this help. The very idea of making this sort of change ( I hesitate to say inprovement) and then suggest that if there are any problems you should go to a forum composed of equally upset subscribers to get answers, is lame to the extreme.
Verizon should proffer a phone number that goes directly to the people who have or can get answers instead of foisting you off on a bunch of folks who have their own problems.

Since the error message mentions authentication, I suspect you have something wrong with the type of authentication. Here are the settings for the outgoing server that work for me (just tested one more time):

And since you have one system that works and another that doesn't, I suggest you compare the Account Settings item by item, I think it is highly likely you will find at least one difference.

Oh, and are the two Thunderbird clients at the same level? mine is 24.1.1, I have not checked to see if there is anything newer as I normally use Windows Live Mail as my email client and have Thunderbird only to try things out when (hopefully) helping folks.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

unhappygirl1

I was having the same problems with "failed sending." I deleted my email account from my phone and started over. It seems to be working again.

errlin

I checked and the settings are the same on both systems except that the one system is still running 'outgoing' rather than 'smtp so I can use it.

Both systems are running v.31.6.0

Thanks

@errlin wrote:
I checked and the settings are the same on both systems except that the one system is still running 'outgoing' rather than 'smtp so I can use it.
Both systems are running v.31.6.0
Thanks

See thread http://forums.verizon.com/t5/Verizon-net-Email/Configure-Thunderbird-for-Verizon-net-email/m-p/69439... where I posted my screen images for Thunderbird. You do have to get this working as the outgoing.verizon.net servers are going away.

I've had this working through lots of version of Thunderbird, currently upto 31.6.0

crissmv

The instructions that Verizon has provided may not be exactly correct for an Android phone. If your phone has two options for SSl Enable: 1) SSL and 2) SSL (accept all certficates), you will probably want to choose #2. I followed the instructions to choose SSL and got an error that it could not connect to the server. Of course no one at Verizon could help me resolve the problem. I finally ended up calling Verizon Wireless, my phone service provider and they resolved the issue, for which I am greatful, but I ended up wasting an hour on bad instruction provided by Verizon.

robleeson

I have no idea what you are asking us to do...with regard to this new security issue.

How could you possibly have my e mail address listed as: @aol.com when I have a verizon e mail account?

Please phone me at {edited for privacy} to discuss/explain and help us to understand what this is all about, what we need to do with our 3 Internet Mechanisms, and how to do these things...

And, I now note that this is a March 24 2015 message, being recieved here only today...April 10, 2015

Thanks,

{edited for privacy}

ElizabethS

This is a peer to peer support forum. You are not speaking to Verizon here. Please contact them via 1-800-verizon for assistance.

19754

Settings on iPad are correct. Still unable to access account when using att wireless network. Been this way since September and no one has been able to fix

@crissmv wrote:
The instructions that Verizon has provided may not be exactly correct for an Android phone. If your phone has two options for SSl Enable: 1) SSL and 2) SSL (accept all certficates), you will probably want to choose #2. I followed the instructions to choose SSL and got an error that it could not connect to the server. Of course no one at Verizon could help me resolve the problem. I finally ended up calling Verizon Wireless, my phone service provider and they resolved the issue, for which I am greatful, but I ended up wasting an hour on bad instruction provided by Verizon.

You really shouldn't need the accept all certificates unless your phone maintenance is old. It simply gets around problems with a certificate that couldn't be validated against the root authorities stored on your phone.

pghfan47

Hello,

I have been unable to send email from my iPhone and iPad since updating my password a few days ago.

I saw post with SMTP, server names, ports etc... and verified that mine match exactly what it says

the new settings should be. I know I am using the right password because I can send and receive email

on the Verizon Webmail client. Can you help?

Thanks,

{edited for privacy}

http://www.verizon.com/support/residential/contact-us/index.htm

@pghfan47 wrote:
Hello,

I have been unable to send email from my iPhone and iPad since updating my password a few days ago.

I saw post with SMTP, server names, ports etc... and verified that mine match exactly what it says

the new settings should be. I know I am using the right password because I can send and receive email

on the Verizon Webmail client. Can you help?

Thanks,

{edited for privacy}

This is peer to peer. You would be better to use one of the other CONTACT US options listed on the page. Probably call or chat.

AeroClassics

I am in Europe on business for the next 4 weeks. I changed the setting per the email on my iPad Air:

Incoming Mail Server

Host Name pop.verizon.net

User Name my user name without the '@verzion.net'

Advanced Use SSL yes

Authentication Password

Server port 995

Outgoing Mail Server

SMTP smtp.verizon.net

Primary Server smtp.verizon.net ON

Host Name smtp.verizon.net

User Name my user name without the '@verzion.net'

Password

Use SSL yes

Authentication Password

Server Port 465

It won't verify. If I save the settings and power cycle or reset makes no difference. Nothing seems to work.

What gives??

Yes, I am sure my internet connection through the hotel is good as I can surf and I get email from two other accounts on my iPad Air. Just Verizon is screwed up.

Thoughts anyone?

Thanks,

Doug

http://forums.verizon.com/t5/Verizon-net-Email/Email-Access-Overseas/td-p/744863

@AeroClassics wrote:
I am in Europe on business for the next 4 weeks. I changed the setting per the email on my iPad Air:
Incoming Mail Server
...
Thoughts anyone?
Thanks,
Doug

See all the threads about restrictions when out of the U.S.

There general announcement is buried in announcement

"Additionally, we have implemented measures to prevent future unauthorized access attempts which may affect your ability to access your Verizon.net email from locations outside the U.S. If you experience difficulty reaching your Verizon.net email account, you can always access it online at mail.verizon.com or through the Verizon My FiOS app for mobile devices. For further information see the Verizon Webmail FAQs. "

archidude

I made these changes to each of my iphones that receive my Verizon email. Now my emails are no longer sent to my phones. Why would this happen, is there a start date for this that was not acknowledged?