Email Setup in Outlook 2013

[scurley8]

I just got the latest version of MS Office Professional 2013 and cannot get my email account set up in Outlook 2013. Has anyone else tried to set up a Verizon email in Outlook 2013?

[needhelp23]

March 28 - I've been trying all afternoon and evening (now 7:30PM) to get Outlook 2013 to work with Verizon's email.  I even called Verizon support and their rep took over my computer and couldn't get it to work!  After about a half hour session she said that it wasn't Verizon's problem because I can get my email through the Verizon residential web site.  So she's pointing their fingers at Microsoft to solve their email support problem.

[Dusride]

Most likely an issue with Verizon POP and SMTP settings in your email client.  Try using Windows live  and if that workss then it may be Outlook.  I thought MS was moving outlook users to Win Live anyway. 

Cant say I am impressed w Verizon support.  I think this "blog space" is just to allow users to vent as I have yet to see any attempt by V support to respond to anything here.

[Justin46]

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@Dusride wrote:

Most likely an issue with Verizon POP and SMTP settings in your email client.  Try using Windows live  and if that workss then it may be Outlook.  I thought MS was moving outlook users to Win Live anyway. 

Cant say I am impressed w Verizon support.  I think this "blog space" is just to allow users to vent as I have yet to see any attempt by V support to respond to anything here.

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Two comments:

1) I think maybe you are confusing Outlook with Outlook Express. Outlook is part of various MS Office packages and is still considered their strategic email platform. Outlook Express was the free email client on XP and does not work on Vista or Windows 7/8.

2) This "blog space" as you called it is really a place where Verizon customers can help other Verizon customers. It is not, and never was intended to be, a place where Verizon employees help customers, although there are a few Verizon reps here who do try to help with certain problem areas, primarily areas where other customers cannot help. And it certainly was not, and is not, intended to be a place for customers to "vent"; it was and is intended as a site where customers could ask questions and hopefully get answers (from other customers). Unfortunately IMO too many customers view the site as being just for the purpose you mentioned, to vent, instead of using it for something useful.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248 (VHO 1)

[armond_in_nj1]

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@Dusride wrote:

... I thought MS was moving outlook users to Win Live ...

... I think this "blog space" is just to allow users to vent as I have yet to see any attempt by V support to respond to anything here.

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Outlook is a flagship MS program.  There is no indication that will change in the foreseeable future.

With respect to "blog spaces" [?], you only registered on the site two days ago (according to your visible details) so it's no surprise that's all you have seen.  Look around a bit because, like everything else, it takes time to get the lay of the land.

As Justin rightly indicated, there's much genuine "help" business taking place here.  Most users with more than a few days experience conclude that reading "vents" is not productive.  If instead one concentrates on the productive efforts of users who post here to assist other users, it's easy to get utility out of the exercise.

[walt178]

Microsoft is good at releasing programs then fixing them later.  Windows8 and IE10 are their latest foulups. Since Outlook 2013 is designed to work with Windows 8, my guess is that your problem is the fault of Outlook rather Verizon. 

Do an internet search for "outlook 2013 pop3 problems" and you will find out you aren't the only one having problems with it. There may even be a solution in some of the MS forums if you want to take the time to read through them.  Waiting for Microsoft to issue a fix will be less of a headache.

[Rich_in_NJ]

I too worked with Verizon Tech Support several weeks ago re. Outlook 2013 and Verizon e-mail, and eventually I was told it was a Verizon problem.  They had not been able to get their old POP e-mail working properly with Outlook 2013.  In my case, incoming worked, but outgoing did not.  Since I also had an e-mail acct with Microsoft, I told all my contacts to use that address instead and I am so glad I did.  All the e-mails and contacts automatically sync with each device.  If I am away and use a public computer to delete junk e-mails, they appear gone to me, but remain on the server if I ever want to get them back.  Likewise, with a new computer, I just allowed Outlook 2013 to sync with Outlook.com and all my contacts and prior e-mails appeared on my computer.  Why Verizon never updated their e-mail to something of at least 2005 technology is amazing to me.  So, just dump that Verizon e-mail address and get one like xxxxx@outlook.com.  It's great.

[mrschwen]

For some reason, Outlook 2013 works with incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net, rather than the settings that verizon reccomends. everything else such as port numbers, follow verizon's reccomendations.

That is how I got my mom's email to work with Outlook 2013.

[evasgrandma]

I tried the yahoo settings and no go for me, didn't work.  I take it your mother has a yahoo account or something like that.

Seems to me either Microsoft will come out with a fix for this and/or Verizon will. 

I have 2 computers, one with Winodws 7, my other newer one with Windows 8.  My Windows 8 computer with Outlook 2013 only downloads a copy of my Verizon email to tghe hard drive, it doesn't permanently download/move my Verizon email off the server.  I get the same thing too with my gmail account that I set up in MS Outlook 2013.... it downloads a copy to Outlook 2013 and yet the original email stays on the server.

As others have stated, other versions of MS Outlook seem to work fine.  My main pc has MS Outlook 2007 and it works great with Verizon email.  It downloads it to the computer and removes it from the Verizon server.  My mother has Outlook 2010 on her laptop and that also seems to work well with Verizon email.

[BeautifulMind1]

Thanks mrschwen!!!! I used the settings as you suggested and now the email is working in Outlook 2013.

[Machowbe]

This is a new computer (Windows 7 64), but I started with Office 2013. On my other computer with XP and Office 2010 it worked fine. I have a standard Verizon account. Although I also have a yahoo account, they are not connected. I don't understand if it is possible to connect them or if verizon-yahoo is a third type of email. Here are my results:

POP:

Outgoing: smtp.verizon.net 465

Incoming: pop.verizon.net 995

(Left SSL box unchecked):

Errors: Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Then I tried:

IMAP:

Outgoing: smtp.verizon.net 587 (Succeeded)

Incoming: iincoming.verizon.net (143) Failed with:

Log onto incoming mail server (IMAP): The connection to the server failed.

POP again:

Incoming: incoming.verizon.net 110 (Succeeded!).

Outgoing: smtp.verizon.net 587 (Failed I don't get this):

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

On a lark, I tried:

Incoming: incoming.verizon.net 110 (Succeeded!).

Outgoing: outgoing.verizon.net 25 (Succeeded!)

These last two are supposedly deprecated, but for the moment they worked for me.

[tns2]

Don't use IMAP its not supported.

The pop.verizon.net 995 and smtp.verizon.net 465 are the correct servers and port.  You must check the ssl box with the new ports, you said you left it unchecked.

[CACTUS24]

I am having problems with MS OutLook Express 6.

The In Mail POP3 Port 110 stopped working about 3 weeks ago.

The Out Mail SMTP Port is 25.

The defaults are 110 and 25.

Does Verizon Yahoo have new Ports to use, what is the problem...

CACTUS24

Bucks County, Pennsylvania 

[CACTUS24]

MS Outlook Express 6 Mail works now, use Ports Out 465  In 995, check off SSL.

Thanks

CACTUS24

[sanrakae]

OMG I have been working on this for 2 day. Nothing worked. I tried you suggestion and got it to work.. Thank You

[kevinathome]

I know your post is a couple of months old, but I was able to use a work-around to allow my Verizon email into Outlook 2013. I really like the new Outlook.com, so I set my Verizon email up to work with that site. Their web-based product is a little easier to use than Verizon's, and you don't have to go through a bunch of steps to get there.

Once you set that up, it takes about 30 seconds to set up the outlook.com account with Outlook 2013.  Just create a new account - when you get to the screen with radio buttons asking if the account is Exchange, outlook.com, or pop, select outlook.com.  On the next screen, fill out the appropriate data, and use m.hotmail.com as the server.  It should work IMMEDIATELY. 

Best of luck,

Kevin

[lorintim]

I have been using both Fios and Outlook 2013 for a few months with no problem.  I began having trouble with sending emails about 2 weeks ago, and by manipulating the content sneder or recipient enough times I wa able to send an individual message.  That no longer works and I have tried changing the SMTP port to 465, 587 and 8889.  None of them work.  I have also tried most of the other suggestions here and on the web.

I s there anyone who has another suggestion?

[tns2]

stick with the official recomendations

smtp.verizon.net 465 ssl normal password

pop.verizon.net 995 ssl normal password

If you want one of us peers to help we will need to see error messages and all settings (hide things like actual userid and password)

[redtbird1]

I'm having the same problem. I was on the phone for a half hour this morning with a very caring technician. He took remote control of my computer and tried to fix my problem, but was unsuccessful. He then transferred me to Microsoft where I spoke to two different technicians who did not have the same attitude. The second one walked me through steps and again we were completely unsuccessful. She then "offered" to do advanced troubleshooting for $95, which I refused, of course. Why should I have to pay when their brand new product is not working? It sure seems to be a Microsoft issue since I am able to access my Verizon email and internet through Internet Explorer. I would sure appreciate any help and/or advice.

[tns2]

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@redtbird wrote:

I'm having the same problem. I was on the phone for a half hour this morning with a very caring technician. He took remote control of my computer and tried to fix my problem, but was unsuccessful. He then transferred me to Microsoft where I spoke to two different technicians who did not have the same attitude. The second one walked me through steps and again we were completely unsuccessful. She then "offered" to do advanced troubleshooting for $95, which I refused, of course. Why should I have to pay when their brand new product is not working? It sure seems to be a Microsoft issue since I am able to access my Verizon email and internet through Internet Explorer. I would sure appreciate any help and/or advice.

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See my previous message.

Remember we are peers here. 

I know many have Outlook 2013 working so details are necessary for us peers to make suggestions.

[hbfamily]

I, too, was going in circles regarding why I could not get my Outlook 2013 to work with my Verizon email when I found this link: 

http://www.netchimp.co.uk/webdesign/iphone-ipad-macbook-mac/imap-smtp-pop3-settings-for-your-iphone-...

Because my verizon email was setup through yahoo I used the suggested info below and it worked!!  Hopefully it will help some of you too!

• outgoing.yahoo.verizon.net (Port 587)

• Outgoing POP Server:  incoming.yahoo.verizon.net