Child Item

Site Totals

61363 Questions Answered 267 Categories

Email account wont log in: One account stops working suddenly

jarg

My primary email account will not take my password on my Samsung Note 2 or Outlook on my desktop PC.

Noticed this morning when my Samsung note popped up a message telling me the password was wrong.

My sub accounts are fine and can get email.

I can log in to MyVERIZON.COM and being paranoid I went ahead and changed my password.

Still cannot login after password change, and whilst trying the verizon webmail page I noticed it doesnt even load. Returns some SQL garbage and not an HTTP error code.

Possible reasons:

The 'broken' email account is the oldest (2009) so I am thinking that perhaps there was a server failure and the backup for that account is on a tape backup and just hasnt been restored yet. Thus the reason my newer sub accounts apear to function normally.

Have the port numbers changed again?

Here is what I curently use.

outgoing.verizon.net |using SMTP = 465

incoming.verizon.net | using POP3= 995

Of course that wouldnt explain why one account stopped working suddenly.

Comments

tns2

Probably just need to wait awhile. I just tried to get my mail via my pc, and the server is responding " Sending of password did not succeed. Mail server pop.verizon.net responded: Service Temporarily Unavailable".

jarg

Indeed, waiting will probably be the best solution; but why issues with just one account?

Pippin4

Having the exact same problem. Main account gets the error code

{"res":{},"error":{"code":"3002","msg":"3002"}}

but all my sub-accounts work fine.

So frustrating!

FirstTimeCaller1

Same problem, and this is my only Verizon email account. -- on my device I get a message refusing my credentials, and when trying to access the Verizon mail server on my Mac I get the same error message as Pippin:

{"res":{},"error":{"code":"3002","msg":"3002"}}

Verizon website not addressing this so far.

indigoboo

Same problem for me. My sub email accounts are working fine, but my primary email account will not log in on my phone or on outlook. When I tried the webmail account, it gave me a white screen with only the following error on it:

{"res":{},"error":{"code":"3002","msg":"3002"}}

tb5663

Receiving this message for web email;

{"res":{},"error":{"code":"3002","msg":"3002"}}

please fix. there is no on-line support for this message

KramarK3

Email is down. Can't login on my phone, through webmail, or POP account for at least 3-4 hours.

tns2

@tb5663 wrote:
Receiving this message for web email;
{"res":{},"error":{"code":"3002","msg":"3002"}}
please fix. there is no on-line support for this message

At least some of the Email servers appear to really be down this morning. Some have reported their primary accounts not working but sub accounts working.

But advise you post on a different thread as this one is old.

paulbrna991

{"res":{},"error":{"code":"3002","msg":"3002"}}

This is the result of attempting to check my verizon.net email.

JustGotFiOS

Same for me, same error message. As if running an email server is that difficult.....*grumble* Maybe they need to hook the NSA in more efficiently.

Is there any place where Verizon posts outages and estimates when the service is available again?

bonibee11

Same here. Staten Island, NY

[Deleted User]

Merged with original topic

topdog

We have the same problem using Windows XP and Explorer 8.

RobHunt

Obviously (and irritatingly), Verizon's mail servers are down this morning; can't ping pop... or smtp.verizon.net. This stuff happens.

My question is, how often?

What's more, is there a status page (like the Twitter status page) to visit to verify that, indeed, there are system-wide issue(s) and not some user-specific problem(s)?

djbilo1

There appears to be an email outage at this time. A notice posted elsewhere in the site says to retry in an hour. I live chatted a while ago and got a similar answer.

ShortTermCust

Same Here, regardless of pc used. on hold for over 15 minutes to call support desk and couldn't wait any longer. Sad part is had to use google to find a number to call. all I could get is that crap virtual agent.. why not post on the main page we've got a problem with the email server?

I'm disliking Fios more than I did Comcast...

Anybody from Fios even look at these posts or is it so customers can vent because they can't speak with a real person??

smdoc27

We are having the same issue here in Virginia Beach.

michaelsuch

both my email client (thunderbird) and verizon webmail seem to NOT be working this morning. can someone verify server problems at VZ?

tns2

There is a status page. Last I checked they hadn't put up the problem with email.

jmufes

Out in Lynchburg, too. An ETA from VZ sure would be nice.

blegs38552

When I try to retrieve my email from the web, I receive the following message:

"res":{},"error":{"code":"3002","msg":"3002"}}

When I try and download it in Outlook, I am prompted for my password, and shortly thereafter, get the following:

Task 'email ID@verizon.net - Receiving reported error (08x00cc92) :

'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded - ERR [SYS/TEMP] Service Temporarily Available'

No mail is downloaded into my Windows Phone 8 email - no error message, just no mail. This is an active email box - there is always email in it in the morning. Same thing for my Android tablet email for this address. Again, main Verizon.net email address is working - this is just with my sub-account.

Tried a different sub-account - this is working fine, at least on the web.

This is only happening on my sub-account. My main account is functioning normally.

RobHunt

@tns_2 wrote:
There is a status page. Last I checked they hadn't put up the problem with email.

And the URL of that status page is?...

Dodie1

Out in DC as well.

tdeem9

I can sign into my account but get "error 3002" when i try to open my email. Anyone have any ideas how to fix this?

JJ142

I have the same problem - there was a Windows update overnight that did an automatic restart of my laptop, and now I can't access my email.

I can't access my email on any device: Droid, iPad, or PC.

The other verizon.net email account in the house, though, is working fine.

tns2

@RobHunt wrote:
@tns_2 wrote:
There is a status page. Last I checked they hadn't put up the problem with email.
And the URL of that status page is?...

http://www.verizon.com/support/residential/service_outage_information.htm

Goobercat

I'm getting an error this morning on both my ipad and my laptop when I try to get my email. Are there server problems? I know I made the proper changes when I got emails saying you were making changes in Sept.

denrus0

I'm seeing the same thing. I've yet to contact Verizon.

Holly1

I'm a subaccount holder and I'm getting my email--no error,but the primary account holder is not. However, my computer is Windows Vista and I have IE9. The primary account holder has Windows XP and IE8. Hope this helps someone fix the problem.

Holly

drmo2013

{"res":{},"error":{"code":"3002","msg":"3002"}}

Verizon email down sep 12 2013

stevenc2011

Out of nowhere this morning, Outlook pops up a window to verify my incoming.verizon.net password continuously. When I try to sign in via webmail.verizon.net with my username and password, I get the following cryptic message:

{"res":{},"error":{"code":"3002","msg":"3002"}}

this is the only line of code that appears on an otherwise white browser page. i'm using Chrome.

Any idea what's causing these problems at Verizon?

tns2

@Holly1 wrote:
I'm a subaccount holder and I'm getting my email--no error,but the primary account holder is not. However, my computer is Windows Vista and I have IE9. The primary account holder has Windows XP and IE8. Hope this helps someone fix the problem.
Holly

I suspect its some but not all Verizon servers. For example I have two seperate Verizon accounts and the one in NY works and the one in FL does not.

Its not WINDOWS or IE version related. I don't normally use WEBMAIL (but did to check if that was a way around the problem. It isn't) but use a email client.

HaleyPA

Out in Southeast PA as well.

mrgooch1942

Having the same problem. No Email access on Verizon or Live Mail .Located in Toms River NJ.

Titi2

Mine is also down. If you all the support you will get recorded message confirming it is down and will be back at a certain time (one hour earlier than you called).

Benjamins1

Same error here trying to login to my webmail.

I am in Northeast PA, up near NY border.

An awful storm blew through here yesterday afternoon - but it was working last night after the storm.

lcf1

I can't get any email either and get an error 3002. Sorry to see others having the same problem but glad to know it isn't just me. I'm in Virginia so problem seems to be affecting more than just my area.

Bobtcny

Having the same issue in Syracuse, NY. Howerver, brother in Manassas, VA having no problems.

Hoofhearted621

{"res":{},"error":{"code":"3002","msg":"3002"}}

Pittsburgh area also has the issue

lizt1

problem still not resolved...

Johnc31

I started getting this error this morning, 9/12/2013, when I attempt to connect to my email sub-account. I was able to connect to my primary email account. Is Verizon aware of this problem?? It only started this morning, I had no problems yesterday or prior to that. I need my email sub-account....NOW!!!

Reedy1

I can't connect here in PA. Getting this message on web

{"res":{},"error":{"code":"3002","msg":"3002"}}

iPhone won't connect either.

Hihomumio

Yes, our email is also down, both desktop and mobile. Clearly a Verizon problem since internet service is working fine.

Costa1

Haymarket VA having the same issue, all of 6 miles from Manassas. Also having TV issues over the past week, a LOT of freezing channels hanging the STB, pixelation, etc. When email quit this morning, thought they might be finally pushing an update to the field for FiOS services. Even my primary line intermittently stops outgoing calls and acts like the number isn't in service (it was Verizon's 800 support line!).

Called using cell, got a recording email was down for scheduled maintenance and was expected to be back up 1 hour earlier than the time I was calling.

They have to be working it, I was on hold for 20 minutes of muzak and then the line started ringing like I was calling in again. Did that for 2 minutes straight before I hung up.

JerseyJeff

Same problem here in Northern New Jersey - contacted Verizon via Verizion FIOS Facebook link and received the following reply:

"yes, we are aware of an email outage and working to get it resolved. We don't yet have a restoral time, but we are working on the issue. We do apologize and thank you for your patience."

shulamis

I am getting the same code when trying to get webmail on my mail account. And I am not getting incoming mail on my Mac mail client. I can send outgoing mail. My iPhone says I have a logon/password problem.

Clarksville

I haven't gotten any emails since 1:04am ET last night on any of my devices. All have been updated to the new POP & SMTP servers & ports. Is there an email outage??

Clarksville

Error on webmail is: {"res":{},"error":{"code":"3002","msg":"3002"}}

mrgooch1942

My Email is not connecting. Both on Verizon and on my Windows Live Mail. I see it's not just a local problem but wide spread in different states.

Any response from Verizon?

hallrk

I'm getting this error when I try to access my e-mail from work. It's been like this all morning.

{"res":{},"error":{"code":"3002","msg":"3002"}}

Benjamins1

Hey-

I just noticed the time stamp of my post. What time zone are they using on this forum? I posted after 8:30 AM EST.

Wondered what folks were doing posting so early this morning. Woman LOL

Marsdeb

Same problem here in Alexandria today, both on the web and via email downloads to my PC.

kbesaw

I am having the same issues this morning. I have tried going through the my outlook email and also throug the Verizon webpage and can not get email either way. Am getting the same message!!! Whats going on?

lour1231

I get the same thing! Looks like my last email received was 12:48am. I also get ...

{"res":{},"error":{"code":"3002","msg":"3002"}}

tdavies7

Tampa, Florida: This morning (9/12) I get the same "code 3002" error message when logging into Verizon webmail. Strangely, I have tried Outlook on my PC as well as my iPad. On both those platforms, I can SEND messages but not RECEIVE. I tried the Verizon In-Home Agent which indicated that it had fixed the problem, but when I tried again it had obviously failed. Apparently there is a system-wide problem which seems to concern the incoming portion of the email system. Anyone have any luck calling Verizon to make them aware of the issue? I too was looking for a way to email and/or chat with Verizon, but could not find it on the web site.

greg16er

Same thing here in northeast PA, Scranton Area. Tried three different methods, webmail, email client, webmail via cell phone.

lazupon

I am having the same issue

topgunsoftball

Same error here in NJ. Talked to Verizon and they said it is on their side and should be ok by 8:00 am. It is still not up at 9:25 am.

sherm2

I called this morning because all but one of my email accounts could receive email. I also got the error code 3002. I was told that it was a large outage that would affect some email accounts, not all. There is no reason for the outage and no estimate on when it will be fixed. The rep warned me that my other email accounts would probably go down later.

I can still send from the account but can not receive any email. Hope it gets fixed soon.

mylifesnt

Not working in Brookeville either. There is an outage that is being worked on is the message that I received.

mylifesnt

Not working in Brookeville either. There is an outage that is being worked on is the message that I received.

evakel17

There is currently an email server outage. There is no ETA.

bmac50

Why should anyone have to wait, this is a PAY service.When my contract is up this whole system will be out of the house. There is ZERO support!

Oyeve

Of course not. Mine has been down for 6 days. good thing I use GMAIL for important emails.

ShannonsMom

I have been getting same error message as others this a.m.

{"res":{},"error":{"code":"3002","msg":"3002"}}

Sounds like from what others have said, we have an email down situation.

There was quite the tremendous storm here in southwestern MA last night and not sure how widespread the storm was - affected stuff at my work (fortunately not badly).

I do hope to have verizon email back up soon.

ShannonsMom

I have been getting same error message as others this a.m.

{"res":{},"error":{"code":"3002","msg":"3002"}}

Sounds like from what others have said, we have an email down situation.

There was quite the tremendous storm here in southwestern MA last night and not sure how widespread the storm was - affected stuff at my work (fortunately not badly).

I do hope to have verizon email back up soon.

waltdavis22

I logged onto verizon.net and set the email forward to a gmail account and everything is forwarding and working. Also using outlook the outgoing server works fine for sending emails but fails on the download. Gmail is already in my phone so no interruption on incoming mail. Also all test emails before setting the forward were lost

Whatzup2day

Also not working in Virginia Beach!

Scrotum

Must have been one hell of a storm! I'm in SouthWest Florida and mymail is down as well. The Mighty V strikes again....

LJones3

How did you set it to forward to gmail? I can't get anything regarding my email when logged into Verizon...no webmail inbox or settings.

Also, I did test and my outgoing Verizon email (using Windows Mail) is working, just not webmail or incoming.

Ray501

Does anyone know if Verizon has responded to this in any way?

roadking1475

I'm getting the same email error code... it's now 10:15 AM.

Bull4271

Are you getting this message too:

"{"res":{},"error":{"code":"3002","msg":"3002"}}"

epic1

Not working in Rockville either

JJ142

On the Verizon Facebook page, someone posted that she had reached a LIVE PERSON at Verizon via phone, and was told the problem would be fixed by tomorrow morning!:

bmac50

Does not work with Win XP, Win 7 nor Android. Verizon mail is by far he worst I've had and that cover dial up from 25 years ago. When this contract is up their out. Their act as though this a free service with wait times of 45 minutes.

pcgems

It appears to be the sub-accounts on receiving - sending is ok. My main Verizon account is working fine. As of 9/12/13 @ 10:25 am.

dnymorgan

It's out in Florida as well. Lots of people nationwide are affected according to Verizon's Facebook page. Of course- no mention of the problem on their facebook page-just a whole lot of angry people. Worst customer service-I can't wait till my contract is up.

FirstTimeCaller1

Not only subaccounts: my single email account in NYC is out with the same server error messge others have reported.

Pyburn

Verizon email is down.

Jim_22307

BMAC your point's great! Like paying to drive on I-95 and stuck in traffic half the time. I love FIOs, but Verizon's email has be amatuer from the start. They just don't have much of a clue on how to make it work right.

Jim_22307

BMAC you point's great! Like paying to drive on I-95 and stuck in traffic half the time. I love FIOs, but Verizon's email has be amatuer from the start. They just don't have much of a clue on how to make it work right.

jmufes

Great idea to set the forward - works perfectly. Log into verizon account, then click on the place at the top right where it says Welcome ___. It will take you to account profile page. Select Email settings, and then click on the settings option below the email address you want to forward.

BillinPS

I cannot sign on to my email account on Verizon. I keep getting the above subject message. Any help would be appreciated.

Bill

Goobercat

This must be the day they switched to the new server we got emails about.....and somebody goofed. I tried early this morning and it still doesn't work.

jaholly

The mail outage is also in DE. HOpe they update the help desk number with to update to date information.

[Deleted User]

Merged with existing topic

[Deleted User]

Merged with existing topic

Child Item