Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.
Just a friendly reminder, this is a forum where users help other users. You can contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
Ornahp - That was a very friendly, yet extremely unhelpful response to my post. Allow me to re-phrase my original post :
Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative? The support website on the Verizon website is not allowing me to connect to live chat nor to send an email. The wait time when calling customer support is ridiculously long - like 15 to 20 minutes. I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.
Thank you.
the email form isn't working?
Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.
Verizon doesn't care. I know you are angry but there is nothing you can do. They hire crappy employees.
I also need an email address for RUDE customer service.
I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...
@JovSo wrote: I also need an email address for RUDE customer service.
Here's one route:
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&frm=1&source=web&cd=6&cad=rja&sqi=2&ved=0CGAQFjAF&url=http%3A%2F%2Fwww.ehow.com%2Fhow_2057221_deal-rude-customer-service.html&ei=I8HUUJr2Iqeo0AGg54DYDg&usg=AFQjCNEHJ0qq7OztysfeFJTKbF2CjTiRog&sig2=x2meOJy_Kjz5Ksi58_0_OQ
As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.
Perhaps when you posted it, those features were available, but now, no way.
So, people, get out your pen a paper and write a letter. See how that goes.
What email form?
No email form anywhere of the Verizon site.
I have tried calling, but was put on hold for way over an hour and had to give up.
When I try to mkae a call, there is someone on my line speaking in a foreign language. Also when I received a call, my sister in law heard the person speaking in the foreign language.
Could you pleae fix this. It is the first time in years that I had a problem.
Verizon customer service is completely incompetent.
I want one thing - AN EMAIL ADDRESS SO I CAN SEND IN A COMPLAINT.
I signed up for home phone service on 2.8.13. Now approx 3 months later I still have a phone line that is un-usable. 3 worthless "technicians" have been to my building and about 12 fruitless phone calls and still I have no expectation for my service to be usable.
Hi unclsmitty,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We haven't heard back form you on your Private Support Case.
If you need further assistance, feel free to make a new post here in the forums, and we can be sure to look into it.
We're available around the clock for support.
Thanks,
Ali Adam
@unclsmitty wrote:
... I want one thing - AN EMAIL ADDRESS SO I CAN SEND IN A COMPLAINT ....
... I want one thing - AN EMAIL ADDRESS SO I CAN SEND IN A COMPLAINT ...
.
Here is your one thing. Please try it and report back on the results. Good luck.
techsupport@verizon.com
Anytime I try to connect to a Verizon Customer Support link, either using Firefox or IE10, I receive the following message"
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Apr 18 2008 11:33:30
Change Number: 1110533
Any other suggestions from Verizon?
I am so infuriated by Verizon Customer service I am ready to get rid of it and return to Comcast.
Cannot even get an email address to contact them.
If you call the servie number you get 15 minutes of sales pitches and no customer support..
I am beyond fed up with Verizon. First off I should say that I really liked FIOS. (I was so sick of COX's poor service.) However, I moved and it has been a nightmare trying to cancel and them continuing to charge me for service when they did not cancel me (after that long series of questions). I turned my equipment in and called to cancel and they charged me for 3 more months.
I moved more than 100 miles away to an area that did not have Verizon... In fact I had to get directtv which was the only thing my complex allowed.
Verizon would not cancel my account after turning in equipment. Calling multiple times. Finally, I just stopped paying because It was ridiculous... I was on the phone 3 times for more than 45 minutes each time. Finally on the 4th call and 3rd bill, I wouldn't get off the phone until they gave me their name and all the information associated with my cancellation. It was cancelled
I finally paid off the bill and thought I was done. OVER $450 for service I did not use. Now, ONE YEAR LATER... They are asking for the same bill again. I have offered proof, my checking statement. My bank is willing to show them the money is not reversed... However, they are now asking for some form my bank has never heard of.
I have put numerous hours into fixing this and paid my bank for the fee to get a special statement that they think will fulfill Verizon's needs.
Also, I have been on the phone with them and could never get someone that was willing to accept my paperwork... They just insisted that I owed and I needed to talk to the collection agency. (Don't get me started on the collection agency).
I said they are getting there bad information from YOU, so you need to straighten this out. So finally after 3 more long calls with them someone finally gives me a fax number to receive my bank info.
As far as I am concerned, they owe me money back from this ordeal.
Hi deedee67,Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.
I purchased a router from Amazon on 9 Sept. 2020. I turned in my old router to Verizon on 11 Sept. 2020. Now Verizon says the router I purchased belongs to them and they want it back. I contacted Amazon and they state the router belonged to them and was sold legally and too late to return. From Nov. 2020 to now I have contacted Verizon via chat room and phone calls and was assured the matter was taken care of. Now once again Verizon wants their router back or will charge/fine me $100. This is getting ridiculous. Why turn a router into Verizon that I purchased. If I do that I have no router. I need Verizon to resolve this matter. After17 years as a customer Verizon can at least have the professionalism to get back with me. The so called ticket numbers are a farce. Any suggestions.
Hi Ebb,Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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