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Email deletion by the Verizon email server

I have noticed a disturbing trend in my email Inbox. Since about the first of the year, I have noticed that most of my older email messages have been deleted by the Verizon email server, which is allowable under the terms of agreement as per below:

Email Retention

All read Verizon Online email messages remain on the Verizon server until you decide to delete them. All unread Verizon Online email messages are deleted from the Verizon server after 90 days

The problem? The messages being deleted had been read previously. And, this morning, two more messages were deleted automatically. And, yes, they had been read - in March of 2008.

It is not like I am using any storage space. I am at less than 1% of my allowed storage allocation.

This appears to be a violation of Verizon's terms of agreement. What gives?

Comments

Anthony_VZ

Do you have any email clients (outlook, mac mail, thunderbird) or any other type of device accessing this mail box or configured for it? In these clients there are setting to delete then email after a certain amount of days.

RRzepka

None. I do not have any email client connecting to this email account. I only use a browser to connect and read email.

Anthony_VZ

I have sent you a private message to get more information on the account.

somegirl

Any time mail disappears from the server, there's a pretty good chance there's some device pulling it off. This can happen even without you intending it to. For example, the default Verizon setup for a long time (and possibly still) configured Outlook automatically unless you were paying attention and unchecked the box during the install.

The easiest way to fix it is to change your password. Once the device(s) can no longer authenticate, the disappearances should stop.

HelpMe12341

I had the same issue. Almost all of my emails have disappeared recently. These were "read" emails, so they shouldn't have been deleted by the server. I do not use Outlook - only webmail. I contacted Live Chat help a few days ago, but they were completely unhelpful. The person kept telling me it was because I didn't have everything in folders. That is not required, though, according to the terms listed on the Support page for email retention policy, as the OP noted.

I have lost many email records that I need, and I am very frustrated by this. Can anyone at Verizon give a clear answer as to what happened? And is there any chance of getting those emails back?

Thank you.

mteggatz

I have been having this same problem since before Christmas. All of my emails from 2009 and back are still in there, but I am missing everything from 2/9/12 and back. That is not even 90 days so what the heck is going on??? This is very frustrating as I am missing a lot of important emails. I too do not use Outlook and there is nothing pulling these of my account.

Is there anyway to retrieve this 1 year plus of deleted emails???

Hubrisnxs

The second email is removed from Verizon servers (if it's not in webmail it's not on the server) then the message is gone, with no way to recover it. HOPE That your missing emails were not in fact deleted from the verizon server "only" and that another email program (droid email, iphone email, ipad email, nook, kindle, tablet, pc, laptop etc....) grabbed the messages and removed them, because then you can look on those devices and find the messages.

RRzepka

In my case, it started again. A series of email from late December 2011 have just gone "Poof". These messages had been read and they should have stayed in my account space. When this first started happening, I was advised to change my password (which I did) because it was thought that some rogue email client (like MS Outlook) was somehow mysteriously logging in, down loading individual messages and setting them for deletion. And, the folder trick does not work since I tried that a few years ago with no luck.

Quite frustrated.

-R Rzepka

Hubrisnxs

Email Storage and Retention Policies

I want to retrieve deleted emails

My emails have been deleted automatically

RRzepka

Thank you, but I've seen these links before.

The only problem is that for reasons unknown or by actions undefined by Verizon, the messages continue to get deleted.

Email Retention

All read Verizon Online email messages remain on the Verizon server until you decide to delete them. All unread Verizon Online email messages are deleted from the Verizon server after 90 days.

The messages that were deleted back in February and within in the last few days had all been read by me previously and had not been reset as "unread".

Outlook Express: Your messages are stored on your computer as long as you need them, unless you specify to store all email messages on the Verizon server.

Nope. I do not access messages from another email client and no auto delete rules set up.

Very strange.

-R Rzepka

Chamilia

FINALLY!!!!! I thought I was losing my mind!!! I've had this same problem for MONTHS and have tried everything!! I contacted LiveChat twice and they could not help me. They said no one else had reported this problem!!!!! I've lost very important emails and am ready to switch not only email providers but switch from Verizon entirely!!!!

I changed my password and that didn't seem to work. I do not have any other email providers that may be in conflict (LiveChat checked and found nothing that should interfere).

What can I do???????

uv5

Why are we not being helped by Verizon.? I am sure that we are not the only ones to lose months and months of "read" emails from our accounts when Verizon rolled out the new email version around 2/21/2012. I just discovered my loss recently. At least Verizon should have the courtesy to acknowledge puplicly what they did to us. Why did they not back up emails on their server, so they could be retrieved if there were transition problems with the new platform? Also it seems that for some even now, months later after the new platform was introduced, emails are disappearing.

Like others I do not use Outlook nor is my email connected to any other device, so that is not what caused the problem.

mensa58

Mine is doing the same thing -- my Web-based Verizon inbox has read messages only as far back as early March 2012, but my Outlook inbox (on my home computer) has them back until November, when I opened the account. The online Verizon FAQ and "ask Verizon" features had absolutely no help. Any thoughts on how I can restore those messages to the web Inbox?

The other weird thing is that I'll read and/or delete messages from Outlook, but they still show up in the Web inbox as unread.

POedinPA

I was wondering if anyone got to the problem of this issue. Is the retention policy to blame? I, too, have not maxed out my storage allowance and I have virtually lost most email from February and March of 2012. I have lost soem important emails and i am really not happy about the randomness of the issue and that Verizon is not addressing this.

Specificially, for me...

The verizon system/server, whatever it is, upon deleting OR moving emails to the Trash box, will randomly delete not the emails chosen, but other emails. Virtually all the emails in my INbox from the months of February and March have been deleted in this manner. Everything time I delete or move an email to Trash, I need to verify that the intended emails are there and not others emails that I did not check off to delete.

Fellow Community members OR Verizon - please help!

uv5

You have pinpointed what is going on. Messages not marked for deletion are being deleted randomly when those marked for detion did not get deleted at first try. Now I have to check Trash every day to move messages back to Inbox. It is very annoying and disturbing to say the least. ANTHONY - VERIZON, PLEASE GET THIS BUG FIXED. Of course even when hopefully fixed ASAP, it will never bring back the several months of emails we lost when the new email version was installed.

POedinPA

uv,

Thanks for your reply. I hope Verizon has a solution for us soon. I emailed customer support and have not received any response except the robo-receipt. Checking email is much more time consuming now with all the checking we need to do.

KCinRVA

This problem has NOT been fixed by Anthony or anyone else. I am new Verizon subscriber (3 months) and have found the e-mail to be almost unusable. Today I opened e-mail and discovered 3 out of 4 pages of mostly read messages had disappeared. I knew about the 90-day policy on unread mail, but 80% of these were read massages that I (obviously) needed to keep. I do not use Outlook or any other program. I have had other problems as well that I have tried to contact Verizon about and get nowhere--no response, not even a "We received your message and will get back to you." I've been reading posts going back two years all morning from other subscribers with many of the same issues that I've had. Maybe we should start a "We Hate Verizon" Facebook page and see if that gets results.

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