Email settings

Today received another Verizon email about changing email settings. Reference is made to Outlook Express, MS Outlook and Windows Live Mail. I use Thunderbird and attempted to use the new settings pop.verizon and smtp.verizon for receiving and sending. These settings do not work in Thunderbird. Using live chat was a was an exercise in frustration. Anyone using Thunderbird have success with these new settings?

Accepted answers

walt178

@mechanics200 wrote:
Thanks for the update. I checked the setting for outgoing and changing to the new settings is fine. The incoming server only shows the server name and port which can be changed. Under authentication method only encrypted password is shown no normal as in the outgoing server. Also on the incoming settings screen there is nothing for SSL enabled as is shown on the outgoing screen settings.

Unless you have an old version of Thunderbird that should not be the case. I'm using Version 17.06 and all settings are changeable.

For incoming server: The security and authentication method are changeable by clicking the down arrow on the method that is shown.

For outgoing servers: select the account you want to work with and click the Edit button. The popup window allows you to change everything.

All comments

tns2

Lots of us are using thunderbird and the new settings. Only problem I know of is you must be sure to set authentication method NORMAL PASSWORD. These and the previous settings also require setting SSL/TLS.

walt178

@mechanics200 wrote:
Today received another Verizon email about changing email settings. Reference is made to Outlook Express, MS Outlook and Windows Live Mail. I use Thunderbird and attempted to use the new settings pop.verizon and smtp.verizon for receiving and sending. These settings do not work in Thunderbird. Using live chat was a was an exercise in frustration. Anyone using Thunderbird have success with these new settings?

Yes. The new settings work with Thunderbird. Password authentication method must be set to normal for POP and SMTP.

If you have problems after rechecking all entries, check your firewall. Those ports may be blocked.

Bruce-Andrew

Vz keeps sending these instructions for email port settings, BUT they do not work with iOS devices--iPhones and iPads. Last go around with this I spent over 16 hours trying to reconcile until an Apple Expert discovered "special" instructions for iOS device settings. Get with the program, Verizon.

tns2

@Bruce-Andrew wrote:
Vz keeps sending these instructions for email port settings, BUT they do not work with iOS devices--iPhones and iPads. Last go around with this I spent over 16 hours trying to reconcile until an Apple Expert discovered "special" instructions for iOS device settings. Get with the program, Verizon.

Also work with IOS devices. Must restart your device after changing.

mechanics200

Thanks for the update. I checked the setting for outgoing and changing to the new settings is fine. The incoming server only shows the server name and port which can be changed. Under authentication method only encrypted password is shown no normal as in the outgoing server. Also on the incoming settings screen there is nothing for SSL enabled as is shown on the outgoing screen settings.

walt178

@mechanics200 wrote:
Thanks for the update. I checked the setting for outgoing and changing to the new settings is fine. The incoming server only shows the server name and port which can be changed. Under authentication method only encrypted password is shown no normal as in the outgoing server. Also on the incoming settings screen there is nothing for SSL enabled as is shown on the outgoing screen settings.

Unless you have an old version of Thunderbird that should not be the case. I'm using Version 17.06 and all settings are changeable.

For incoming server: The security and authentication method are changeable by clicking the down arrow on the method that is shown.

For outgoing servers: select the account you want to work with and click the Edit button. The popup window allows you to change everything.

mechanics200

The outgoing server settings are easily changed. I have version 17.0.6. For incoming settings connection options are NONE, STARTTLS, SSL/TSL.

Authentication options are:

Encrypted password, Password transmitted insecurely, Kerberos/GSSAPI, NTLM and TLS certificate. There is also a list of check boxes for check for messages, Auto download etc.

I found nothing else changeable. What am I missing?

mechanics200

Finally have the settings working. I kept missing changing to SSL/TLS first to bring up the Normal Password option for the incoming server. Thanks for your help.

skarka

What are the special Apple instructions? I notice Verizon lists only Outlook help instructions. I see nothing for iOS or Mac. Changeover fails on my Mac.

tns2

Note: the apple instructions are there.

Try

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

I see entry on that page for iphone/ipod as well as an entry for ipad

prperson

WHERE ON THIS WEBSITE ARE THE ACTUAL INSTRUCTONS FOR WHAT SHOULD BE CHANGED?

annmarie5

What are the special instructions and where do I find them? I am having troubling with outgoing mail. There is only one spot in preferences for the port number that i can find.

Friendly

"Note: the apple instructions are there.

Try

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

I see entry on that page for iphone/ipod as well as an entry for ipad"

The options give on this link do not include Outlook 2003 or Outlook 2002 what do we do that have Outlook 2003?

I have to wonder if that is a part of the error message 0x800ccc7d, because there are no options for Outlook 2003 or 2002. What does some one do with those Outlooks?

hlockwood1

I'd like to add to what skarka said.

I purchased Office for Mac so that I could use Outlook which apparently was to be supported. It worked for a while, then it didn't; I couldn't send or receive mail. The typical error message was "Too Many Files Open", or if I restated my machine, the error message became something like "Cannot find the server" or "Server may be overloaded, try again later." These error messages had nothing to do with the problem.

So, I switched over to the new settings recommended (actually, demanded by Verizon), and wonder of wonders I was back in business - for a couple of weeks when, again, I could not send or receive mail. So I switched back to the old settings, and again, I could send and receive.

This cycle has repeated 4 or 5 times, including this morning. And I keep getting messages like the latest one:

"This is our third attempt to contact you as we noticed that you still have not updated your Email Server settings. We urge you to make changes to all your devices now as Verizon is beginning to implement changes that may cause interruption to your service if you neglect to make the required modifications."

It appears to me, from looking at instructions in the Verizon Wizard and other such output from Verizon, and from many posts on this forum, that the Mac is getting short changed in favor of Windows.

When Verizon announced that the changes would support Outlook, it didn't say, "but not Outlook on the Mac." They have an obligation to advance to the 21st century where the Mac OS is widely used by many of their customers. I paid about $130 to rent Office (with Outlook) for year. I believe I am entitled to a definitive statement from Verizon explaining and justifying their position.

{edited for privacy}

ljaszczak

I did everything in the referenced instructions step by step and I am STILL being told that it can't log in and being asked if my user name and password are correct. They ARE correct. I've retyped them probably a hundred times AND cut and pasted them. They are the EXACT same user name and password I use to get into the account on the web. Is there any possibility that they are not allowing us to use older versions of the Apple system software. I have 10.7.5 (Mail version 5.3) and my computer will not let me update it any further. It has now been almost two weeks since I've been able to get mail on my computer and I'm about ready to tear out my hair in frustration, especially considering that they just raised the price for my internet access in the past month or two.