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Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?
FCC has only very limited powers over cable providers.
Local cable authority (should be listed on your bill) might be of more help.What is issue?
@SickOfFIOS wrote: Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?
The trouble with FCC complaints is after you file online, and submit documentation of a valid complaint they will work with you within 30 days.
Their results are limited. As was stated to you the local regulatory authorities such as the public service and or utilities commission has great authority.
if at that juncture you are still not liking the service from the public utilities you can file serious charges with your states attorney generals department.
between the two you can get better results.
another option is http://www.bbb.org which has a good track record with Verizon and other broadband and telephone and tv providers.
@SickOfFIOS wrote: Has anyone filed complaints with FCC against FIOS and received any satisfaction whatsoever to whatever problem or problems they have?The trouble with FCC complaints is after you file online, and submit documentation of a valid complaint they will work with you within 30 days.
Actually IF and ONLY IF, Verizon is violating one of the FCC's rules the result can be swift. Unfortunately most things people complain about will not fall under their rules.
So local, state authories, or the BBB are more likely to be of help.
@tns2 wrote: Actually IF and ONLY IF, Verizon is violating one of the FCC's rules the result can be swift. Unfortunately most things people complain about will not fall under their rules.So local, state authories, or the BBB are more likely to be of help.
Well overcharging is one of their mandates.
not providing services paid for is under FCC mandates.
no phone service, yep the FCC has authority over that.
fraud or miss representing the services are FCC are valid complaints .
but like I said local agencies can get faster and better results.
Define overcharging?
And the problem with deciding if a service provider is not providing services paid for are perception. People believe certain services should be provided (ie free VOD). But TOS does not provide that. Nor is any certain channel required to be carried over the term of a contract. TOS explicitly states that channels can be changed.
Same with misrepsenting services. Yes, some rep can provide wrong info. But I am guessing that FCC won't get involved unless it can be shown to be company sponsored or endorsed.
