After frustrating conversations with three incredibly rude and unapologetic customer service reps this morning I'm strongly considering changing my cable service provider. While politely trying to track down a phantom rebate card promised to me as part of my new Fios package I was brushed off by multiple employees offering zero empathy or explanations/constructive solutions to a problem I've been trying to resolve for weeks. The supervisor I connected with pretty much laughed at me when I asked for a tracking number. I'm incredibly offended as a longtime Verizon customer who was looking forward to adding Fios as a new service.
Anyone tempted to sign up for a Fios package please be aware the gift card offering is more trouble than it's worth and (at least in my case) an empty promise.
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