I was offered a New Year promotion from a Verizon agent (Nida) at Walmart located at 1303 Centennial Ave, Piscataway, NJ 08854. The promotion included: 200/200 internet, free 12 month Disney plus, free router rental, and the initial set up fee of $99 was waived. The total cost was supposed to be $49/month which would reduce to $39 if I set up auto payment. She (Nida) even sent me a copy of screen shot showing that $99 fee is waived in promotion. After I have my internet installed and created a Verizon account, I also noticed that my account service/bill details reads that "initial Set up fee Waived" and I took a screen shot of it. But after first payment my account was charged for $138 including a set up fee of $99. I then noticed that my account billing information changed from "set up fee Waived" to "set up fee $99". I contacted Nida many times and she kept promising me that it will be fixed, but she didn't do anything useful. I tried to chat with Amazon customer service, but they didn't help either and told me that I cannot send them the evidence through online chat. DOES VERIZON REALLY NEED SUCH A CHEAP AND DISHONEST WAY OF CHARGING CUSTOMERS? IF IT IS NOT A FRAUD, THEN WHAT IS IT?
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