I was offered a New Year promotion from a Verizon agent (Nida) at Walmart located at 1303 Centennial Ave, Piscataway, NJ 08854. The promotion included: 200/200 internet, free 12 month Disney plus, free router rental, and the initial set up fee of $99 was waived. The total cost was supposed to be $49/month which would reduce to $39 if I set up auto payment. She (Nida) even sent me a copy of screen shot showing that $99 fee is waived in promotion. After I have my internet installed and created a Verizon account, I also noticed that my account service/bill details reads that "initial Set up fee Waived" and I took a screen shot of it. But after first payment my account was charged for $138 including a set up fee of $99. I then noticed that my account billing information changed from "set up fee Waived" to "set up fee $99". I contacted Nida many times and she kept promising me that it will be fixed, but she didn't do anything useful. I tried to chat with Amazon customer service, but they didn't help either and told me that I cannot send them the evidence through online chat. DOES VERIZON REALLY NEED SUCH A CHEAP AND DISHONEST WAY OF CHARGING CUSTOMERS? IF IT IS NOT A FRAUD, THEN WHAT IS IT?
Hi Seyed,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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