I singed up for services and was told I would receive a free echo, $300 off a sound bar, and a grub hub gift card. I have received two of the three offers the one I am having issues with is the echo. I logged into the app and started a chat, the employee I spoke with was only interested in trying to get me to buy products and services I didn't want. Then the employee tried to mislead me into redeeming the sound bar promotion in order to get the echo. I expressed I didn't want the bar and that it would cost me money I didn't want to spend. The employee tried to mislead me into thinking the promotion covers the entire cost of the sound bar which it doesn't appear to. I pointed this out to the employee and tried redirecting the conversation towards what I originally contacted Verizon for. When I asked for the third time how I was supposed to get the echo promotion redeemed the employee ended the chat and disappeared. So now I need to know please for the love of god how do I redeem the echo I was promised for free.
Hi shellysweets90,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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